FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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"Cannot download archive" error when running the online installer
… Disable any VPN Install only the components you need (the CrossMiner data is only required if you use CrossMiner) Install the software and data in stages e.g. …
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Authors’ names in the CSD: how to add them correctly? How to search for them?
… and complete. To ensure your published data is accessible please help us by listing the names of the authors in the manner described below. If you are depositing your …
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How do I reference the CSD web interface?
… or substructure searching. If you are making use of CSD data in a publication, please cite the CSD reference paper: The Cambridge Structural Database C. R. Groom …
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I've found an entry in the CSD which either contains an error or does not correctly reflect the original publication. Who should I notify?
… to check the data against the published material and supplementary data, errors do occur. The information stored in the CSD is continually being updated and we …
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Electron Diffraction Data in the CSD
… Electron diffraction data is included in the CSD and this FAQ details how to find and deposit electron diffraction data as well as the criteria for inclusion …
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How do I update my CSD software installation?
… of the 2023 CSD Portfolio software and data. Once you have installed a 2023 or later version of the software, you should no longer need to carry out a complete …
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Can I deposit large CIFs that include reflection data?
… using SHELXL-2013 include embedded .hkl and .res data). Our internal system that we use to create the CSD, CSD-Xpedite, has been designed to deal …
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I have updated to CSD Portfolio 2023.1 and now the CSD Python API fails to find the software or data
… Portfolio. Because the filesystem layout was changed for 2023.1, older versions of the Python API are unable to locate the software and data in its new location. We …
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I have not published my data within a year of deposition, can I extend the embargo period?
… data in trust for another year and if we fail to identify the publication within that subsequent year you will be contacted again. You may now extend the embargo …
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Retractions in the Cambridge Structural Database
… data update, thanks to the efforts of the publishers a further 123 entries implicated by the pre-print have been retracted through our web platforms (Access …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
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