FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
Which data items do I deposit?
… The data items normally present in a CIF, including details of authors and journal, though not all items are necessarily included in an entry in the Cambridge …
-
How can I purchase additional licences?
… . For industrial customers, please contact us on admin@ccdc.cam.ac.uk to increase the number of licences available to you. …
-
Why is there a discrepancy between the final fitness score and the calculated fitness score (from individual terms) of a docking performed using the GOLD API?
… . To resolve this issue, GOLD must be prevented from re-adding the custom_score term. …
-
Can I get access to structure factor data associated with a structure?
… The CCDC began to accept structure factor data in June 2011, and therefore older CSD entries do not contain structure factor data. The Access Structures …
-
I’ve found a structure in a paper that I would like to obtain data for, but I can’t find a deposition number - what do I do?
… You may search for data from us by entering the DOI of the publication if you do not know the deposition numbers of the structures you wish to request. To do …
-
How do I export CSD search data from ConQuest to Mercury for Data Analysis?
… If you have run a search of the CSD using ConQuest, you can export the text and numeric data to Mercury for analysis along with the 3D structural information …
-
How should I reference VISTA or PreQuest?
… There is no specific reference for VISTA or PreQuest however the following may be used: CCDC (1994). Vista - A Program for the Analysis and Display of Data …
-
What should I do if My User Details in My Structures are wrong
… In the My Structures service user details can be updated from the ‘Profile’ section of your account at any time. If you would like to revise any of your data …
-
How to activate CCDC software without a direct internet connection on the system that it is installed on
… the same activation key and customer id used to generate your Licence Request File. In the Licence Portal, click the 'Offlince Licence Activation' button. Select …
-
What are the advantages and disadvantages of activating via a local licence server?
… Customers using a local licence server should be aware that they retain their standard node-locked licence key and that for some machines (particularly laptops …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?