FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What are the advantages and disadvantages of activating via a local licence server?
… Customers using a local licence server should be aware that they retain their standard node-locked licence key and that for some machines (particularly laptops …
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I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
… Due to Windows having a limit of 4 GB for an executable file, it is not possible to create an offline installer that will install both software and data …
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Can I download a copy of my own data?
… Yes, once you have deposited data with the CCDC you may retrieve this data at any time. There are a number of ways you can do this. Your data can be retrieved …
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Can I customise enCIFer to check for the presence of specific data items, required by a particular journal publisher or crystallographic database?
… Yes, enCIFer can be used to check CIFs against a configurable mandatory data items file. Two files, recommended.cif and mandatory_rsc.cif, are provided …
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Does the CCDC accept Structure Factor data?
… From the 1st June 2011 the CCDC began to accept the deposition of structure factor data with CIFs, in line with recommendations by the International Union …
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How to update a 2023 CSD Portfolio installation which was installed with the offline installer
… button and select the Repositories tab In the Temporary Repositories section, add the following URL for a data update:https://install.ccdc.cam.ac.uk/online_repo …
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What is an embargo date?
… The embargo date is initially one year from the point that the data is deposited at the CCDC and the data is essentially kept on hold for the depositor. During …
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How can I find crystal structures analysed at high pressure in the CSD?
… For most data added to the Cambridge Structural Database (CSD), the information on the pressure at which the structure was collected will have been obtained …
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I have just deposited a structure, why isn’t it available in the ‘My Structures’ view?
… After you deposit a structure through the deposition service the data is processed into our internal CSD-Xpedite system. During the process the data goes …
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I need to access pre-publication data to referee a paper, how do I get this?
… to provide key information about the data under review. …
Top Support Solutions
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Newest Support Solutions
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