FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I deposit data?
… How do I deposit data? …
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How do I download CIFs from the Access Structures service?
… When searching for data using the free Access Structures service, a successful search displays a summary page with a “Download” button to download …
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What happens to my data once they have been submitted?
… You will receive your deposition numbers via email once your data has been submitted to the CCDC. These are usually sent within 3 working hours of deposition …
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How to deploy the CSD Portfolio to multiple computers
… Option 1: Install the software and data on each computer separately using the online installer For a silent install on Windows into C:\CCDC the command would …
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What happens to unpublished data stored at the CCDC?
… Every year we send out emails to depositors to ask if unpublished data that has been deposited with the CCDC for over a year can be published. Data deposited …
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ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
… . Click Next until you see the Package Selection screen. Select Custom and click Next again. Expand the CSD Software Portfolio box and click ConQuest. Click Next …
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How can I run GOLD in parallel?
… , on an HPC compute cluster managed by Slurm. The GOLD Cluster tool and its User Guide are available to customers via our Downloads site under 'CSD-Discovery > GOLD …
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How can I publish my historic structures or thesis structures?
… We can help you share your data through the CSD if you would like to publish structures that feature in your PhD thesis or structures that you have …
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How long does it take for CSD Communications and structures published in associated scientific articles to be curated?
… curation efforts ensures that the CSD continues to be a database you can rely on, the structures are discoverable and the data can be used to generate new insights …
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Are there any tools available to help produce a CIF?
… Guidelines for the preparation and editing of a CIF, the data items required therein, standard data codes and keywords, CIF templates, example CIFs, and data …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11