FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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ConQuest searches on Windows fail to get past 0%
… causing searches to fail to start. In order to solve the problem, please carry out the following steps: 1. Uninstall the CSDS system (both the software and data …
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One of my structures isn’t listed on ‘My Structures’ what should I do?
… of numbers are not supported). Once you have submitted your request it will be checked at CCDC to determine if it is appropriate to share the data with you …
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Why do some of the structures that I have previously deposited not appear in the ‘My Structures’ view?
… have submitted your request it will be checked at CCDC to determine if it is appropriate to share the data with you. If the checks pass then new structure …
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Finding data from the journal Angewandte Chemie
… " in English. Structures published in this journal are referenced in the CSD from the International Edition. This means searching for data in the CSD using …
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What happens if I can’t use the web deposit form to deposit data?
… The web deposit form should be used to upload data directly to the CCDC. If you have any problems using this service please email deposit@ccdc.cam.ac.uk …
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Why should I sign in before depositing data to the CCDC?
… The CCDC aims to make the deposition of data as easy and straight forward as possible. If you have a CCDC account, your contact details will be automatically …
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Can I search on bonds, angles and torsions involving metals or hydrogen atoms?
… or torsions involving hydrogen atoms are currently included in Mogul. Other restrictions on the data currently included in the Mogul libraries are: Only acyclic …
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My Access Structures search returns some unsuccessful hits, what do I do?
… and complete the Access Structures Information form as much as possible to help us locate the structure(s) and click Send. Each search should be for data …
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How do I obtain Mogul?
… to download data updates at regular intervals between each major release. For further information please compete the Information on obtaining CCDC products form …
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Product Telemetry
… The CCDC would like to collect some anonymous, basic, diagnostic data on which CSD applications and features are used (product telemetry). We have set up a web …
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