FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What should I do if checkCIF/PLATON times out during the web deposit process?
… are depositing data we have set a 2-minute time-out per structure for reports to be generated. If the checkCIF/PLATON service exceeds this limit for your structures …
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How do I set up a local CCDC software and data repository?
… As of the 2023.1 release, software and data components and updates are downloaded via repositories. By default the CCDC online repositories are used, however …
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Installation of the 2022 CSD Portfolio Software and Data
… This FAQ applies to an old version of the CSD Portfolio, the latest version is 2024.1. Installation of the 2023 CSD Portfolio Software and Data …
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Synchrotron Data in the CSD
… Synchrotron diffraction data is included in the CSD and this FAQ details how to find and deposit synchrotron diffraction data. For more information about what …
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Can I revise my data once they have been submitted and, if applicable, keep the same deposition number?
… or publishers can have immediate access to the latest version of your CIF. If the original data have already been published, then please submit any revised structures via …
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I know that a particular crystal structure has been published, why is it not included in the latest release of the database?
… The CCDC continues to build strong links with publishers and CSD-Xpedite, our new internal architecture for CCDC data, has helped to accelerate the process …
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Which file formats does Mercury support?
… ) Searches and lists Refcode list (.gcd) ConQuest hits (.c2m) Motif searches (.msxml) Generated motifs (.gmxml) Motifs (.mxml) Data and analysis CSD-format …
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Can I add scatterplots for groups which are not included in the standard IsoStar library?
… restrictions should be noted. IsoGen can only be used to calculate scatterplots from the Cambridge Structural Database (CSD), not from the Protein Data Bank (PDB …
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Does CCDC provide counter compliant usage statistics for access to WebCSD?
… or provide such data, as they would deliver an inadequate view of both CSD software suite use and its value to its users. …
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How should I reference IsoStar?
… . Comput.-Aided Mol. Des., 11, 525-537, 1997 [DOI: 10.1023/A:1007934413448]The Protein Data Bank H. M. Berman, J. Westbrook, Z. Feng, G. Gilliland, T. N. Bhat, H …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11