FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
I reformatted my hard drive / changed something in my computer and now ConQuest/Mogul/registered Mercury* features doesn't/don't work
… mechanism relies in part on some data derived from your computer to create a unique identifier. If these change, then this can fool the CSD software suite components …
-
In CSD Editor what does the colour coding in the identifier list signify?
… modelled from the X-ray data. Red indicates that none of the moieties in the 2D diagram match the moieties in the 3D structure. Black indicates that a match …
-
What is CSD-Discovery?
… CSD-Discovery provides valuable insights from high quality experimental crystal structure data in the CSD for computational and medicinal chemists …
-
What is CSD-Theory?
… solid form design. Capabilities of CSD-Theory include the ability to: Manage your experimental and predicted data all in one place View your CSP results in a web …
-
What should I input to Mogul?
… , valence angle or torsion will depend on the extended chemical environment, so you should supply chemically complete input. Data can be given to Mogul through …
-
Which file formats are available for saving search results?
… Formats available for saving search results include: cif, Simulated SHELX, MDL sd file, SMILES, Tripos mol2 and CCDC fdat & GCD files. Data can also …
-
Why is a 2D chemical diagram not created for one of my structures during the deposition process?
… 2D diagrams are automatically created using our internal processing system (CSD-Xpedite). The systems use the existing data already in the CSD to help define …
-
How can I automate the CSD Portfolio installation process
… the user licence for the installer install uk.ac.cam.ccdc will install all software and data install uk.ac.cam.ccdc.csd will install just the software install …
-
Is it possible to include any additional probe groups?
… The probes in SuperStar have been selected on the basis of diversity and availability of data. The probes available differ for CSD and PDB data. The most …
-
What is the ‘My Structures’ service?
… and download and retrieve your datasets at any time. The datasets can be shared with collaborators, and it is also possible to ‘claim’ previously published data …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11