FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Not enough disk space error while trying to install the software
… accepts the user licence for the installer --ns disable checking of free space for installation target install uk.ac.cam.ccdc will install all software and data …
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What is an ORCID iD?
… will be able to use this iD to uniquely find your data and you will be able to automatically associate your structures with your ORCID record. An ORCID iD …
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I am unable to deposit my data using IE9 or below, what should I do?
… our commitment to the security and trust of depositing data to CCDC by ending support for these less secure browsers.• Microsoft stopped supporting IE9 …
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ConQuest crashes with "Failed to execute script csds" error message
… extensions" and "Hidden items" are ticked. Delete the csds_data folder and any .csds_defaults or .csds_defaults[number] files, then try to run ConQuest again. Foreign …
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How should I reference published CSD data in my paper?
… How should I reference published CSD data in my paper? …
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What happens to my data when I run checkCIF/PLATON during the deposition process?
… What happens to my data when I run checkCIF/PLATON during the deposition process? …
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What is a non-CSD structure?
… Access Structures service. This ensures as much data as possible can be shared with the community without changing the remit of the CSD or compromising its …
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How do I download and install the free CSD-Community software Mercury and enCIFer?
… to select the software and data you would like to install - for our free products it is recommended that you select the option "I would like to only install …
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Uninstallation options for the 2023 CSD Portfolio
… software and data To remove select components, you can specify the package. For example: remove uk.ac.cam.ccdc.csd.pythonapi would uninstall the CSD Python API …
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How should I reference SuperStar?
… . Nissink, C. Murray, M. Hartshorn, M. L. Verdonk, J. C. Cole and R. Taylor, Proteins, 49, 457-471, 2002 [DOI: 10.1002/prot.10232] Combined use of physiochemical data …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11