For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
… The 2020 release of the CSD Portfolio software includes numerous improvements to the graphical user interface of programs such as Mercury, Mogul & Hermes …
ConQuest CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials enCIFer Hermes IsoStar Mercury Mogul
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Can I save images displayed within Mercury as graphics files?
… option, brings up an interface to the POV-Ray ray-tracing program. This allows users to directly access it's capabilities from within Mercury. Please see http …
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Applications such as Mercury or Mogul fail to open on Windows
… (the interface may start to appear but crashes immediately). If other programs such as ConQuest launch successfully then this is likely an issue with the graphics …
CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials enCIFer Hermes IsoStar Mercury Mogul
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Installation of the 2022 CSD Portfolio Software and Data
… . Using the standard graphical installation interface, you will have the option to install both data and software (the default), only the data, or only …
ConQuest CSD CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
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How does the substructure search work in the CSD web interface (SMARTS)?
… characters. Users do not need to understand SMARTS to use this search interface, but you can see the SMARTS pattern produced by the sketcher for your substructure …
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Graphical System Requirements for Stereoscopic 3D Viewing
… is therefore deprecated from release 2021.1 onward and will be removed in a later release.We do highly recommend installation of the latest graphical hardware …
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How do I activate the software after installation?
… Software Activation tool To start the graphical interface, double click on ccdc_activator_gui. Enter your 36-character activation key in the Activate Online …
ConQuest CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials
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CSD Portfolio software suites requirements and supported platforms
… and will not be distributed as part of the CCDC Software Portfolio after 2021. In order to support development for its enthusiastic user base, we are opening DASH up for others …
ConQuest CSD CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
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Does CCDC provide counter compliant usage statistics for access to WebCSD?
… Not at the moment. WebCSD forms only one interface to the Cambridge Structural Database software suites, which currently comprise several locally installed …
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How do I sign into WebCSD and what are the benefits of signing in?
… To access the advanced WebCSD searching options, such as structure search and unit cell search, within the CSD web interface you will need to sign …
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