For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
… The 2020 release of the CSD Portfolio software includes numerous improvements to the graphical user interface of programs such as Mercury, Mogul & Hermes …
ConQuest CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials enCIFer Hermes IsoStar Mercury Mogul
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Can I save images displayed within Mercury as graphics files?
… option, brings up an interface to the POV-Ray ray-tracing program. This allows users to directly access it's capabilities from within Mercury. Please see http …
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Applications such as Mercury or Mogul fail to open on Windows
… (the interface may start to appear but crashes immediately). If other programs such as ConQuest launch successfully then this is likely an issue with the graphics …
CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials enCIFer Hermes IsoStar Mercury Mogul
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Installation of the 2020 CSD Portfolio Software and Data
… . Using the standard graphical installation interface, you will have the option to install both data and software (the default), only the data, or only …
ConQuest CSD CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials DASH enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
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Graphical System Requirements for Stereoscopic 3D Viewing
… Quadro graphics card A 120Hz 3D-ready display There is also a "pro" solution offered by NVidia - that will cost in the order of thousands of pounds, but may …
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How does the substructure search work in the CSD web interface (SMARTS)?
… that can be represented as a simple string of ASCII characters. Users do not need to understand SMARTS to use this search interface, but you can see what the SMARTS …
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Does CCDC provide counter compliant usage statistics for access to WebCSD?
… Not at the moment. WebCSD forms only one interface to the Cambridge Structural Database software suites, which currently comprise several locally installed …
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CSD Portfolio software suites requirements and supported platforms
… to support development for its enthusiastic user base, we are opening DASH up for others to contribute to. Even at the end of 2021 DASH certainly won't be going away …
ConQuest CSD CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials DASH enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
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How do I sign into WebCSD and what are the benefits of signing in?
… To access the advanced WebCSD searching options, such as structure search and unit cell search, within the CSD web interface you will need to sign …
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Can I perform a rigid ligand docking using GOLD?
… to the Ligand Flexibility option under Global Options in the GOLD Setup interface. Upon activating the "Fix Ligand Rotatable Bonds" tickbox, you are presented …
Top Support Solutions
Newest Support Solutions
- How do I configure onsite WebCSD 2020.1 to use the 2021 (542) database provided with the 2020.3 and later CSD releases?
- Authors’ names in the CSD: how to add them correctly? How to search for them?
- Licensing and Activation Steps
- Updating an existing local licence server after obtaining a new licence
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