For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
… The 2020 release of the CSD Portfolio software includes numerous improvements to the graphical user interface of programs such as Mercury, Mogul & Hermes …
ConQuest CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials enCIFer Hermes IsoStar Mercury Mogul
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Can I save images displayed within Mercury as graphics files?
… option, brings up an interface to the POV-Ray ray-tracing program. This allows users to directly access it's capabilities from within Mercury. Please see http …
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Applications such as Mercury or Mogul fail to open on Windows
… Some Windows users may find that programs such as Mercury, Mogul, Hermes etc fail to open correctly (the interface may start to appear but crashes immediately …
CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials enCIFer Hermes IsoStar Mercury Mogul
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Installation of the 2022 CSD Portfolio Software and Data
… . Using the standard graphical installation interface, you will have the option to install both data and software (the default), only the data, or only …
ConQuest CSD CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
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How does the substructure search work in the CSD web interface (SMARTS)?
… characters. Users do not need to understand SMARTS to use this search interface, but you can see the SMARTS pattern produced by the sketcher for your substructure …
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Graphical System Requirements for Stereoscopic 3D Viewing
… is therefore deprecated from release 2021.1 onward and will be removed in a later release.We do highly recommend installation of the latest graphical hardware …
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How do I activate the software after installation?
… Software Activation tool To start the graphical interface, double click on ccdc_activator_gui. Enter your 36-character activation key in the Activate Online …
ConQuest CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials
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CSD Portfolio software suites requirements and supported platforms
… as part of the CCDC Software Portfolio. In order to support development for its enthusiastic user base, we are opening DASH up for others to contribute …
ConQuest CSD CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
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Does CCDC provide counter compliant usage statistics for access to WebCSD?
… Not at the moment. WebCSD forms only one interface to the Cambridge Structural Database software suites, which currently comprise several locally installed …
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How do I sign into WebCSD and what are the benefits of signing in?
… To access the advanced WebCSD searching options, such as structure search and unit cell search, within the CSD web interface you will need to sign …
Top Support Solutions
Newest Support Solutions
- Why do I have problems selecting atoms or scaling issues in Mercury on MacOS?
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- Picking atoms in Mercury or Hermes is not working on MacOS
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