For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
… The 2020 release of the CSD system software includes numerous improvements to the graphical user interface of programs such as Mercury, Mogul & Hermes …
ConQuest CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials CSD-System enCIFer Hermes IsoStar Mercury Mogul
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Can I save images displayed within Mercury as graphics files?
… option, brings up an interface to the POV-Ray ray-tracing program. This allows users to directly access it's capabilities from within Mercury. Please see http …
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Applications such as Mercury or Mogul in the CSD 2020.0 release fail to open on Windows
… Some Windows users may experience programs such as Mercury, Mogul, Hermes etc in the 2020.0 CSD System release fail to open correctly (the interface may start …
CSD-Discovery CSD-Enterprise CSD-Materials CSD-System enCIFer Hermes IsoStar Mercury Mogul
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Graphical System Requirements for Stereoscopic 3D Viewing
… this is successful, so that we may inform other users of valid hardware configurations. On machines without appropriate hardware, the Stereo check-box will be disabled. …
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How does the substructure search work in the CSD web interface (SMARTS)?
… that can be represented as a simple string of ASCII characters. Users do not need to understand SMARTS to use this search interface, but you can see what the SMARTS …
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Does CCDC provide counter compliant usage statistics for access to WebCSD?
… Not at the moment. WebCSD forms only one interface to the Cambridge Structural Database software suites, which currently comprise several locally installed …
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How do I sign into WebCSD and what are the benefits of signing in?
… To access the advanced WebCSD searching options, such as structure search and unit cell search, within the CSD web interface you will need to sign …
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Can I perform a rigid ligand docking using GOLD?
… to the Ligand Flexibility option under Global Options in the GOLD Setup interface. Upon activating the "Fix Ligand Rotatable Bonds" tickbox, you are presented …
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Are there any tools available to help produce a CIF?
… . These checks are based on the program enCIFer which is freely available from the CCDC and provides an intuitive, user-friendly interface to facilitate the editing …
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Does GOLD allow for protein flexibility?
… user-defined boundaries) to optimise the H-bonding interactions of the residue with the ligand. The side chains that are required to rotate are easily defined via …
Top Support Solutions
Newest Support Solutions
- Activating the CSD Python API
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