FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
… The 2020 release of the CSD Portfolio software includes numerous improvements to the graphical user interface of programs such as Mercury, Mogul & Hermes …
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Can I save images displayed within Mercury as graphics files?
… option, brings up an interface to the POV-Ray ray-tracing program. This allows users to directly access it's capabilities from within Mercury. Please see http …
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Applications such as Mercury or Mogul fail to open on Windows
… Some Windows users may find that programs such as Mercury, Mogul, Hermes etc fail to open correctly (the interface may start to appear but crashes immediately …
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Installation of the 2022 CSD Portfolio Software and Data
… the standard graphical installation interface, you will have the option to install both data and software (the default), only data, or only software. It is recommended …
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How does the substructure search work in the CSD web interface (SMARTS)?
… characters. Users do not need to understand SMARTS to use this search interface, but you can see the SMARTS pattern produced by the sketcher for your substructure …
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Graphical System Requirements for Stereoscopic 3D Viewing
… is therefore deprecated from release 2021.1 onward and will be removed in a later release.We do highly recommend installation of the latest graphical hardware …
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Does CCDC provide counter compliant usage statistics for access to WebCSD?
… Not at the moment. WebCSD forms only one interface to the Cambridge Structural Database software suites, which currently comprise several locally installed …
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CSD Portfolio software suites requirements and supported platforms
… of the CCDC Software Portfolio. In order to support development for its enthusiastic user base, we are opening DASH up for others to contribute to. DASH certainly won't …
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How do I sign into WebCSD and what are the benefits of signing in?
… To access the advanced WebCSD searching options, such as structure search and unit cell search, within the CSD web interface you will need to sign …
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Can I perform a rigid ligand docking using GOLD?
… to the Ligand Flexibility option under Global Options in the GOLD Setup interface. Upon activating the "Fix Ligand Rotatable Bonds" tick box, you are presented …
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak