FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Why do I have a problem displaying labels on Linux?
… and install the latest OpenGL drivers for your system and ensure that your graphics drivers are up to date (ideally downloaded direct from the manufacturer's website …
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How do the default settings for GOLD differ in the MOE interface compared to standalone GOLD?
… The default set up in the GOLD interface in CCG's MOE is designed to generate a variety of plausible and different binding poses. There are some differences …
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It looks like I’m using a new version of the CSD web interface – why are some features behaving strangely?
… It is possible that you have identified a genuine issue with our CSD web interface, but it is quite common for this to be caused by a web browser failing …
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Can GOLD carry out protein-protein docking?
… many protein binding interfaces do not have strong concavity. …
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What is CSD-Core?
… maps CSD Python API (Applications Programming Interface) More about CSD-Core …
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How can I install the 2023 CSD Portfolio so that all users can access it?
… Install in a system directory As of 2023 the CSD Portfolio is designed to allow installation without admin rights and defaults to being installed in the user's …
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My CSD Portfolio installation is asking me to re-register even though I registered during installation
… containing activation details will be returned and stored in the registry or the user's home directory. Activation is per-user as well as per-system - if a system-wide …
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Retirement of Relibase/Relibase+
… As part of our longer-term strategy to provide leading edge software for our user community, the CCDC products Relibase and Relibase+ have been retired …
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Can I add scatterplots for groups which are not included in the standard IsoStar library?
… Yes. IsoGen is the program that was used to calculate the scatterplots in the IsoStar database and it is available to users so that they can calculate …
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I have installed IsoStar as part of the CSD Portfolio. What does it do?
… ) and where the strongest interactions are found (through the display of propensity contours). IsoStar can be invoked through the Mercury interface: right …
Top Support Solutions
Newest Support Solutions
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