FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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ConQuest won't start on Windows machine with Radeon graphics card
… When ConQuest fails to start without any error message, it is often an issue with your graphics driver which we have particularly noticed with Radeon cards …
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Are there any tools available to help produce a CIF?
… using our online service. These checks are based on the program enCIFer which is freely available from the CCDC and provides an intuitive, user-friendly interface …
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Does GOLD allow for protein flexibility?
… user-defined boundaries) to optimise the H-bonding interactions of the residue with the ligand. The side chains that are required to rotate are easily defined via …
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Attempting to start ConQuest when using Remote Desktop on Windows gives the error ''LoadLibrary failed with error 87: The parameter is incorrect."
… This issue is due to a problem with ATI/AMD graphics drivers and can be an issue for multiple programs as well as ConQuest. The solution is to disable the ATI …
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How do I use CellCheckCSD?
… CellCheckCSD is best used via third-party XRD data collection programs that act as an interface to it, such as Rigaku's CrysAlisPro, or Bruker's APEX2 …
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My linux computer has the latest graphics and OpenGL drivers but mesa is being used instead
… If you have up-to-date graphics card drivers and OpenGL drivers installed on your system, our software that takes advantage of these (e.g. Mercury and Hermes …
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Can I use SuperStar in conjunction with other modelling software packages?
… SuperStar has an interface via Hermes. It features easy selection of calculation settings, and offers much control over the display of multiple maps …
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How do I reference the CSD web interface?
… There is currently no specific technical publication to reference regarding the new generation of the CSD web interface, including either simple searching …
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How do I produce high-resolution, high-impact images using Mercury?
… Mercury provides an intuitive option for ray-traced image rendering, which results in high quality graphics that are ideal for presentations, publications …
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What file formats does Hermes Support?
… ) JPEG file (.jpg, .jpeg) Portable Network Graphics file (.png) POV-Ray file (.pov) …
Top Support Solutions
Newest Support Solutions
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
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- Uninstallation options for the 2023 CSD Portfolio
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