FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
… The 2020 release of the CSD Portfolio software includes numerous improvements to the graphical user interface of programs such as Mercury, Mogul & Hermes …
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Can I save images displayed within Mercury as graphics files?
… option, brings up an interface to the POV-Ray ray-tracing program. This allows users to directly access it's capabilities from within Mercury. Please see http …
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Applications such as Mercury or Mogul fail to open on Windows
… Some Windows users may find that programs such as Mercury, Mogul, Hermes etc fail to open correctly (the interface may start to appear but crashes immediately …
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Installation of the 2022 CSD Portfolio Software and Data
… the standard graphical installation interface, you will have the option to install both data and software (the default), only data, or only software. It is recommended …
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How does the substructure search work in the CSD web interface (SMARTS)?
… characters. Users do not need to understand SMARTS to use this search interface, but you can see the SMARTS pattern produced by the sketcher for your substructure …
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Installation of the 2023 and later CSD Portfolio Software and Data
… . Using the standard graphical installation interface, you can install your choice of components. To install the data to a different location, run the installer …
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Graphical System Requirements for Stereoscopic 3D Viewing
… is therefore deprecated from release 2021.1 onward and will be removed in a later release.We do highly recommend installation of the latest graphical hardware …
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Does CCDC provide counter compliant usage statistics for access to WebCSD?
… Not at the moment. WebCSD forms only one interface to the Cambridge Structural Database software suites, which currently comprise several locally installed …
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CSD Portfolio software suites requirements and supported platforms
… would recommend RedHat and CentOS 7 users update to one of our other supported platforms. Additionally, in accordance with our policy to support the latest two …
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How do I sign into WebCSD and what are the benefits of signing in?
… To access the advanced WebCSD searching options, such as structure search and unit cell search, within the CSD web interface you will need to sign …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11