For questions not addressed by a support solution here, please email email@example.com. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
I know that a particular crystal structure has been published, why is it not included in the latest release of the database?
… published structures that we have not been alerted to helps to ensure that the CSD is as up to date as possible for our users. However we always welcome …
… references and the DOI's of each retraction. CSD users will be contacted with procedures to update their installations accordingly.Such instances of fraud …
Why do I get a pop up window when starting ConQuest that says "Some Anti-Virus Software stop ConQuest from starting its search engine..."?
… of your ConQuest preferences. Now when you start up ConQuest it should enter "New User Setup" and ask you to choose a data directory, which normally defaults …
… picked up by all users. You will require write permission to the current working directory and csd_licence.dat file if one already exists. The instructions below …
… . Providing an IP range for a large number of devicesProviding a range of external or local IP addresses can allow access for a large number of users to CCDC …
… the user require more data, such as the full structure, the subsets can be viewed in ConQuest by clicking on View Databases > Lists in CSD version 5.38 > Non …
… starting your Web browser. For example: setenv CSDNAME /usr/local/cambridge/csd/as513be Contact User Support with details of your problem. …
… is that the early access to these structures will be beneficial to users in spite of the possible errors in the "Structures Pending", especially in the handling …
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