FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What is the ‘My Structures’ service?
… and the CSD Python API. The CSD Editor software is available for licensed CSD users to download from our Download page alongside extensive documentation …
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Why do I get different fitness scores for consecutive dockings with the same input files?
… that a variety of plausible binding modes of similar score can be retrieved easily. For further information please refer to the GOLD user manual. …
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How can I run GOLD in parallel?
… , on an HPC compute cluster managed by Slurm. The GOLD Cluster tool and its User Guide are available to customers via our Downloads site under 'CSD-Discovery > GOLD …
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How does the journal name search work in the Access Structures service?
… Polymers’. We are currently looking at ways of optimising the journal search to provide users with the best results possible. If you have any suggestions of how …
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I know that a particular crystal structure has been published, why is it not included in the latest release of the database?
… to find published structures that we have not been alerted to helps to ensure that the CSD is as up to date as possible for our users. However we always welcome …
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Mercury, Hermes or CrossMiner 2023.1 crashes after running for 5 minutes
… The user does not have write access to the cache (usually in this case they would be unable to install the updates anyway) The software has been installed …
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Why do I get a pop up window when starting ConQuest that says "Some Anti-Virus Software stop ConQuest from starting its search engine..."?
… . Now when you start up ConQuest it should enter "New User Setup" and ask you to choose a data directory, which normally defaults to a location inside your …
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How to deploy the CSD Portfolio to multiple computers
… (including configuring licensing for all users) see How can I install the CSD Portfolio so that all users can access it? …
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I have renewed my licence, how can I make sure the expiry date has been extended?
… the ccdc_activator tool. If activation has been set up for all users, you can either manually reactivate for each user or delete their locally stored activation …
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Retractions in the Cambridge Structural Database
… . These retractions are already visible to users accessing the CSD via our web platforms and takes the total number of retractions related to the papermill pre …
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