FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Software Activation is failing because it fails to access the internet using my proxy server
… The CCDC software activation tool will attempt to automatically detect proxy server settings and use them, so for the vast majority of users there should …
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Uninstallation options for the 2023 CSD Portfolio
… of the process with no user input --default-answer automatically answers to message queries with their default values remove uk.ac.cam.ccdc will uninstall all …
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What is a Reduced Cell Check and what should I do if the structure I am depositing has hits?
… as the existing structure. This allows the structures to be linked, which enables users to easily find the different determinations. Additional datasets …
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What is CSD-Xpedite?
… on journal websites being available much more rapidly. CSD-Xpedite is an extremely flexible system, on which we can build into the future. Users will see …
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What is the ‘My Structures’ service?
… and the CSD Python API. The CSD Editor software is available for licensed CSD users to download from our Download page alongside extensive documentation …
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Why do I get different fitness scores for consecutive dockings with the same input files?
… that a variety of plausible binding modes of similar score can be retrieved easily. For further information please refer to the GOLD user manual. …
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How can I run GOLD in parallel?
… , on an HPC compute cluster managed by Slurm. The GOLD Cluster tool and its User Guide are available to customers via our Downloads site under 'CSD-Discovery > GOLD …
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How does the journal name search work in the Access Structures service?
… Polymers’. We are currently looking at ways of optimising the journal search to provide users with the best results possible. If you have any suggestions of how …
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I know that a particular crystal structure has been published, why is it not included in the latest release of the database?
… to find published structures that we have not been alerted to helps to ensure that the CSD is as up to date as possible for our users. However we always welcome …
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Mercury, Hermes or CrossMiner 2023.1 crashes after running for 5 minutes
… The user does not have write access to the cache (usually in this case they would be unable to install the updates anyway) The software has been installed …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11