FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Not enough disk space error while trying to install the software
… There needs to be enough space in your install and cache location. By default, the user's home directory is selected as the cache location even if the install …
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CCDC Software and macOS
… and Apple Silicon-based macs: On macOS, ConQuest may occasionally not display interface elements correctly On macOS, ConQuest may sometimes open an interface …
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Can I reduce the amount of output produced by GOLD?
… Yes. Select Output Options under Global Options in the GOLD Setup interface. From here it is possible to specify whether you want to keep the files listing …
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What are the requirements for the CSD licensing system (from 2020)?
… the activation key that we have sent to you - this can be used to activate either for an individual user, or to set up activation for all users of a particular …
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ConQuest searches on Windows fail to get past 0%
… ) 2. Delete the files .csds_defaults and .csds_defaults2 if they exist in your user home area (i.e. C:\Users\username). Also remove the csds_data folder …
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I'm getting messages that my licence has expired or is missing a feature
… it to use a free CSD-Community licence, run this command, changing the path to ccdc_activator if necessary. C:\Users\USERNAME\CCDC\ccdc-utilities\software …
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Can I search my own private in-house database using ConQuest?
… in the Conquest User Guide. …
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Can I use IsoStar on a Windows PC?
… please refer to the IsoStar user guide. …
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Is it possible to carry out consensus scoring with GOLD?
… and GoldMine user manuals for more details. …
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Malvern Panalytical software integration with the 2023.1 CSD Portfolio may fail to locate the CSD Python API
… version of HighScore (Plus). Check that the CSD Python API has been installed correctly - the easiest way to check this is to run user_support.py from …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
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