FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Can I reduce the amount of output produced by GOLD?
… Yes. Select Output Options under Global Options in the GOLD Setup interface. From here it is possible to specify whether you want to keep the files listing …
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What are the requirements for the new 2020 CSD licensing system?
… the activation key that we have sent to you - this can be used to activate either for an individual user, or to set up activation for all users of a particular system …
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ConQuest searches on Windows fail to get past 0%
… ) 2. Delete the files .csds_defaults and .csds_defaults2 if they exist in your user home area (i.e. C:\Users\username). Also remove the csds_data folder …
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Can I search my own private in-house database using ConQuest?
… in the Conquest User Guide. …
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Can I use IsoStar on a Windows PC?
… please refer to the IsoStar user guide. …
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Is it possible to carry out consensus scoring with GOLD?
… and GoldMine user manuals for more details. …
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How do I activate the software for all users?
… N.B. If you are using a licence key rather than a local licence server, activating the software for all users requires an internet connection. This is because …
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Can I customise enCIFer to check for the presence of specific data items, required by a particular journal publisher or crystallographic database?
… 7.7 of the enCIFer user guide. …
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How does licensing work for the CSD Portfolio?
… of the CSDS, the software can be installed and activated on one machine. However, there is no limit to the number of users that may access the installation. If a site …
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I am using Chrome and clicking on a download link in the CSD download links email does nothing
… ://security.googleblog.com/2020/02/protecting-users-from-insecure_6.html Depending on how you are viewing your CSD downloads link email, you may find that Chrome will not allow …
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