FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How can I deposit inorganic data into the ICSD?
… structure). These deposition numbers should be included in manuscript submissions to journals to allow users to access the deposited data set associated …
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How can I purchase additional licences?
… CSD-Enterprise is available to academic users at five levels of access: Researcher (allows the installation of CSD-Enterprise on up to two machines) Group …
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How can I share a structure I have deposited?
… ' rights. You are also given the option to either allow or prevent the recipient from further sharing the dataset with other users. These options can be applied …
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How do I use GOLD to predict binding affinity?
… information please refer to the GOLD and GoldMine user manuals. Please note that GoldMine has been superseded by the development of GOLD in the CSD Python API …
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I'm trying to use the Mercury-MOPAC link but keep on getting an error message: what does it mean?
… . If you continue to experience problems please refer to the MOPAC user manual at the URL above. …
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What is an ORCID iD?
… You can now add an ORCID iD during deposition to the CCDC and this is stored on your record and associated with your deposits. In time you and users of the CSD …
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What level of disorder needs to be present to trigger the disorder filter in the CSD?
… a user to remove structures containing crystallographic disorder from their results if they are concerned about this affecting trends in statistical analyses …
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When will a data DOI be assigned to my structure?
… and we have updated our records with the publication information. Upon publication, your structure will receive a data DOI which when opened will direct users …
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Why do I see an ‘Operation Failed’ message when trying to open my database in CSD Editor?
… the folder containing the CSD Editor session files (typically C:\Users\USERNAME\csd_editor) and delete the files present. Once these files are removed CSD Editor can …
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Why is GOLD unable to dock a particular ligand?
… For further information about setting up your protein and/or ligand please refer to the GOLD user manual. …
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