FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
What level of disorder needs to be present to trigger the disorder filter in the CSD?
… a user to remove structures containing crystallographic disorder from their results if they are concerned about this affecting trends in statistical analyses …
-
When will a data DOI be assigned to my structure?
… and we have updated our records with the publication information. Upon publication, your structure will receive a data DOI which when opened will direct users …
-
Why do I see an ‘Operation Failed’ message when trying to open my database in CSD Editor?
… the folder containing the CSD Editor session files (typically C:\Users\USERNAME\csd_editor) and delete the files present. Once these files are removed CSD Editor can …
-
Why is GOLD unable to dock a particular ligand?
… For further information about setting up your protein and/or ligand please refer to the GOLD user manual. …
-
ConQuest crashes with "Failed to execute script csds" error message
… workspace. This is usually in your home directory. The instructions below explain how to change it to C:\conquest_workspace. If it exists, open C:\Users\username …
-
Is it possible to include any additional probe groups?
… in the cavity. It is possible for a user to include additional probe groups, by editing the file called probes.spst (located in the SuperStar root directory) which …
-
Software Activation is failing because it fails to access the internet using my proxy server
… The CCDC software activation tool will attempt to automatically detect proxy server settings and use them, so for the vast majority of users there should …
-
Uninstallation options for the 2023 CSD Portfolio
… of the process with no user input --default-answer automatically answers to message queries with their default values remove uk.ac.cam.ccdc will uninstall all …
-
What is a Reduced Cell Check and what should I do if the structure I am depositing has hits?
… as the existing structure. This allows the structures to be linked, which enables users to easily find the different determinations. Additional datasets …
-
What is CSD-Xpedite?
… on journal websites being available much more rapidly. CSD-Xpedite is an extremely flexible system, on which we can build into the future. Users will see …
Top Support Solutions
Newest Support Solutions
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
- I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
- Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software