FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What are the advantages and disadvantages of activating via a local licence server?
… computers (Linux and Mac users). Standard node-locked licensing stores a "fingerprint" of the computer in the user's home directory, which will cause the licence …
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How do I update my CSD software installation?
… is available via the Mercury and Hermes interfaces. Each will check for an update after being open for five minutes and if it determines an update to any CCDC software …
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Free Mercury is complaining that the database requires a CSD licence
… a licence. While the 2023 installer offers the option of installing only CSD-Community products, it does not prevent users from installing software or data …
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How can I calculate a score per binding site residue?
… the GOLD and GoldMine user manuals for more details. Please note that GoldMine has been superseded by the development of GOLD in the CSD Python API and is no longer …
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How can I deposit inorganic data into the ICSD?
… structure). These deposition numbers should be included in manuscript submissions to journals to allow users to access the deposited data set associated …
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How can I purchase additional licences?
… CSD-Enterprise is available to academic users at five levels of access: Researcher (allows the installation of CSD-Enterprise on up to two machines) Group …
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How can I share a structure I have deposited?
… ' rights. You are also given the option to either allow or prevent the recipient from further sharing the dataset with other users. These options can be applied …
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How do I use GOLD to predict binding affinity?
… information please refer to the GOLD and GoldMine user manuals. Please note that GoldMine has been superseded by the development of GOLD in the CSD Python API …
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I'm trying to use the Mercury-MOPAC link but keep on getting an error message: what does it mean?
… . If you continue to experience problems please refer to the MOPAC user manual at the URL above. …
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What is an ORCID iD?
… You can now add an ORCID iD during deposition to the CCDC and this is stored on your record and associated with your deposits. In time you and users of the CSD …
Top Support Solutions
Newest Support Solutions
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
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