FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Create your own offline installer for the free version of Mercury
… , in this case /local/myinstall -c confirms the process will continue with no user input --accept-licenses accepts the user licence for the installer Once …
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End of support for holders of perpetual licences for GOLD versions 5.3 and earlier
… of GOLD are now at least 10 years old and we no longer have the facilities to generate licences for these old versions of the GOLD software. For many users …
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How can I automate the CSD Portfolio installation process
… uk.ac.cam.ccdc --root sets the root installation folder, in this case /local/myinstall -c confirms the start of the installation with no user input --accept-licenses accepts …
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How do I set up a local CCDC software and data repository?
… repository to check for updates so can be used to control when you make updates available to users. To set up a local repository, follow these instructions …
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I have updated to CSD Portfolio 2023.1 and now the CSD Python API fails to find the software or data
… as a temporary fix e.g. setx CCDC_TOOLKIT_SQLITE_DATABASE "C:\Users\Username\CCDC\ccdc-data\csd\as544be_ASER.sqlite" setx CCDC_LOCAL_CSD_SQLITE_ASER_FILES "C:\Users …
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What are the advantages and disadvantages of activating via a local licence server?
… computers (Linux and Mac users). Standard node-locked licensing stores a "fingerprint" of the computer in the user's home directory, which will cause the licence …
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How do I update my CSD software installation?
… is available via the Mercury and Hermes interfaces. Each will check for an update after being open for five minutes and if it determines an update to any CCDC software …
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Free Mercury is complaining that the database requires a CSD licence
… a licence. While the 2023 installer offers the option of installing only CSD-Community products, it does not prevent users from installing software or data …
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How can I calculate a score per binding site residue?
… the GOLD and GoldMine user manuals for more details. Please note that GoldMine has been superseded by the development of GOLD in the CSD Python API and is no longer …
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How can I deposit inorganic data into the ICSD?
… structure). These deposition numbers should be included in manuscript submissions to journals to allow users to access the deposited data set associated …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- How do I ensure I get the best performance from CSD-CrossMiner?
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- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
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