FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Mercury, Hermes or CrossMiner 2023.1 crashes after running for 5 minutes
… The user does not have write access to the cache (usually in this case they would be unable to install the updates anyway) The software has been installed …
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Why do I get a pop up window when starting ConQuest that says "Some Anti-Virus Software stop ConQuest from starting its search engine..."?
… . Now when you start up ConQuest it should enter "New User Setup" and ask you to choose a data directory, which normally defaults to a location inside your …
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How to deploy the CSD Portfolio to multiple computers
… (including configuring licensing for all users) see How can I install the CSD Portfolio so that all users can access it? …
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I have renewed my licence, how can I make sure the expiry date has been extended?
… the ccdc_activator tool. If activation has been set up for all users, you can either manually reactivate for each user or delete their locally stored activation …
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Retractions in the Cambridge Structural Database
… . These retractions are already visible to users accessing the CSD via our web platforms and takes the total number of retractions related to the papermill pre …
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How do I determine what my IP address is?
… of devicesProviding a range of external or local IP addresses can allow access for a large number of users to CCDC software and services. The details given above …
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How many MOFs are there in the CSD?
… _subsets Should the user require more data, such as the full structure, the subsets can be viewed in ConQuest by clicking on View Databases > Subsets in CSD version …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11