FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What is the the Service Level Agreement for support of CCDC customers?
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ConQuest won't start on Windows machine with Radeon graphics card
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How to disable automated update checking
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Free Mercury is complaining that the database requires a CSD licence
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Updating an existing local licence server after renewing your licence
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Authors’ names in the CSD: how to add them correctly? How to search for them?
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What file formats does Hermes Support?
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How can I see details of my licence and the activations I have?
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I'm getting messages that my licence has expired
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Exporting or saving entries in ConQuest on MacOS 12.0 results in a "The save file operation failed to connect to the open and save panel service" error