For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Where can I find my customer number and activation key?
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Updating my CSD software installation to the 2022.3 release fails on Linux
CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials Hermes Mercury
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Applications such as Mercury or Mogul fail to open on Windows
CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials enCIFer Hermes IsoStar Mercury Mogul
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What is the the Service Level Agreement for support of CCDC customers?
CellCheckCSD ConQuest CSD CSD Editor CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials CSD-Theory enCIFer GOLD Hermes IsoStar Mercury Mogul SuperStar WebCSD
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Updating an existing local licence server after renewing your licence
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Authors’ names in the CSD: how to add them correctly? How to search for them?
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What file formats does Hermes Support?
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How can I see details of my licence and the activations I have?
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I'm getting messages that my licence has expired
ConQuest CSD CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials GOLD Hermes IsoStar Mercury Mogul SuperStar
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Exporting or saving entries in ConQuest on MacOS 12.0 results in a "The save file operation failed to connect to the open and save panel service" error
Top Support Solutions
Newest Support Solutions
- Why do I have problems selecting atoms or scaling issues in Mercury on MacOS?
- What are the advantages and disadvantages of activating via a local licence server?
- What is the the Service Level Agreement for support of CCDC customers?
- Picking atoms in Mercury or Hermes is not working on MacOS
- I am trying to install the CSD Python API but encountered an UnsatisfiableError