FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
What is the the Service Level Agreement for support of CCDC customers?
-
ConQuest won't start on Windows machine with Radeon graphics card
-
How to disable automated update checking
-
Free Mercury is complaining that the database requires a CSD licence
-
Updating an existing local licence server after renewing your licence
-
Authors’ names in the CSD: how to add them correctly? How to search for them?
-
What file formats does Hermes Support?
-
How can I see details of my licence and the activations I have?
-
I'm getting messages that my licence has expired
-
Exporting or saving entries in ConQuest on MacOS 12.0 results in a "The save file operation failed to connect to the open and save panel service" error