FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What is the the Service Level Agreement for support of CCDC customers?
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ConQuest won't start on Windows machine with Radeon graphics card
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Mercury, Hermes or CrossMiner 2023.1 crashes after running for 5 minutes
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Free Mercury is complaining that the database requires a CSD licence
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How to update a 2023 CSD Portfolio installation which was installed with the offline installer
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On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak
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ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
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Not enough disk space error while trying to install the software
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Uninstallation options for the 2023 CSD Portfolio
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I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
Top Support Solutions
Newest Support Solutions
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
- I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
- Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software