For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Which file formats are available for saving search results?
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Are there any tools available to help produce a CIF?
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How can I ensure that two atoms in my query are not part of the same ring?
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How should I reference ConQuest?
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My CSD software download links are no longer working, what do I do?
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I am having trouble unpacking the contents of the CSDS download
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What is the d(min) listed in the summary statistics for each 3D torsion angle search result?
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Why does Mercury not generate an ESD for a particular bond length, angle, torsion or other measurement in my structure?
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Can I output temperature factors from Mercury?
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Can I search on CSD refcodes within ConQuest?
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- Mogul/MOE Interface Setup Instructions
- How do I select multiple elements for a query atom in a WebCSD substructure search?
- PreQuest
- How do I view anisotropic displacement parameters (ADPs) for CSD entries?
- After installing the CSD System software on Ubuntu some desktop shortcuts are blank and when clicked on say they are untrusted