FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I activate the software for all users?
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What are the advantages and disadvantages of activating via a local licence server?
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Why do I have problems selecting atoms or scaling issues in Mercury on MacOS?
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Installation of the 2023 CSD Portfolio Software and Data
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How do I update my CSD software installation?
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What can I do if Mercury or Hermes won't install the latest software and data updates?
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How do I activate the software after installation?
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How many MOFs are there in the CSD?
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Mogul / MOE Interface Setup Instructions
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CSD Portfolio fails to install the CSD Python API on Windows