For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How do I define the number of bonds formed by an atom?
-
How can I search on tautomers with ConQuest?
-
How can I automate the CSD Portfolio installation process?
-
What are the strengths/weaknesses of similarity searching in WebCSD?
-
How does author name searching work?
-
I find searching for polymeric structures difficult and I get results I don't fully understand. Can you explain how polymeric structures are defined so I can tailor my searches to be more effective?
-
What should I sketch for a similarity search?
-
Why has my substructure search given fewer hits than I expected?
-
How do I find out more about Z' (number of molecules per asymmetric unit) in the CSD?
-
Why has my compound name search given some unexpected hits?
Top Support Solutions
Newest Support Solutions
- Updating my CSD software installation to the 2022.2 release fails on Linux
- How do I activate the software for all users?
- How do I activate the software after installation?
- Exporting or saving entries in ConQuest on MacOS 12.0 results in a "The save file operation failed to connect to the open and save panel service" error
- Where can I find my customer number and activation key?