For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I'm trying to pack a unit cell and Mercury is running very slowly/freezing.
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How many MOFs are there in the CSD?
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I reformatted my hard drive / changed something in my computer and now ConQuest/Mogul/registered Mercury* features doesn't/don't work
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How do I define the number of bonds formed by an atom?
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How can I search on tautomers with ConQuest?
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How can I automate the CSD Portfolio installation process?
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What are the strengths/weaknesses of similarity searching in WebCSD?
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How does author name searching work?
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I find searching for polymeric structures difficult and I get results I don't fully understand. Can you explain how polymeric structures are defined so I can tailor my searches to be more effective?
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What should I sketch for a similarity search?
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