For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I get Mercury to recognise that I have a version of the CSD database installed?
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Why do I have a problem displaying labels on Linux?
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I need to use a proxy server that supports basic authentication so that I can install data updates, do you have any suggestions?
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Finding data from the journal Angewandte Chemie
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How can I purchase additional licences?
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Is there any way to permanently alter the default atomic radii of atoms?
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How do I view CellCheckCSD results using WebCSD?
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Can I search my own private database using ConQuest?
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Why is my search taking so long?
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Can I search on bonds, angles and torsions involving metals or hydrogen atoms?
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- With MacOS 10.14 (Mojave), Mercury & Hermes crash when checking for an update, or after 5 minutes of use
- What is ConQuest and CQBatch's "Use Legacy Search Engine"?
- Why is CellCheckCSD 1.2 not working with my diffractometer software package?
- Why have the CCDC and FIZ Karlsruhe collaborated?
- Can I access Inorganic/ICSD data through the CSD-System?