For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I obtain Mogul?
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How can I search for more complicated compound names?
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How do I get Mercury to recognise that I have a version of the CSD database installed?
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Why do I have a problem displaying labels on Linux?
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CSD-System software suites requirements and supported platforms
ConQuest CSD CSD Python API CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials CSD-System DASH enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
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Finding data from the journal Angewandte Chemie
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How can I purchase additional licences?
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Is there any way to permanently alter the default atomic radii of atoms?
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How do I view CellCheckCSD results using WebCSD?
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Can I search my own private in-house database using ConQuest?
Top Support Solutions
Newest Support Solutions
- Activating the CSD Python API
- ConQuest crashes with "Failed to execute script csds" error message
- I use a local licence server and it fails approximately every two weeks with errors like"Unable to verify process lock!" in the log file
- I am unable to upgrade to the 2020 version of the CSD software, how do I continue using an older version?
- CCDC Software is currently incompatible with macOS 11 Big Sur