FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What versions of Python are supported for components of the CSD Portfolio that use Python?
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I have updated to CSD Portfolio 2023.1 and now the CSD Python API fails to find the software or data
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How do I add or remove software / data from an existing install?
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When installing the CSD Portfolio on Linux I get an error that libxcb-icccm.so.4 is not found
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What other software and/or data components should I install to make use of functionality I want to access?
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How to deploy the CSD Portfolio to multiple computers
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I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
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Installation of the 2022 CSD Portfolio Software and Data
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Using old in-house databases with the latest CSD Portfolio
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Can I access Inorganic/ICSD data through the CSD Portfolio?
Top Support Solutions
Newest Support Solutions
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
- I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
- Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software