For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How should I reference the CSD?
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How do I produce high-resolution, high-impact images using Mercury?
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How does licensing work for the CSD System?
ConQuest CSD-Discovery CSD-Enterprise CSD-Materials CSD-System IsoStar Mercury Mogul PreQuest
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How do I create a 3D printable model file using Mercury?
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What is the z-score listed in the summary statistics for each 3D bond and valence angle search result?
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What level of disorder needs to be present to trigger the disorder filter in the CSD?
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Is it possible to specify stereochemical configuration when constructing a query using the sketcher?
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I've found an entry in the CSD which either contains an error or does not correctly reflect the original publication. Who should I notify?
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My version of the CSD System says it has expired, how do I get the latest version?
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How do I set up IsoStar hyperlinking to my CSD database after installation?
Top Support Solutions
Newest Support Solutions
- Activating the CSD Python API
- ConQuest crashes with "Failed to execute script csds" error message
- I use a local licence server and it fails approximately every two weeks with errors like"Unable to verify process lock!" in the log file
- I am unable to upgrade to the 2020 version of the CSD software, how do I continue using an older version?
- CCDC Software is currently incompatible with macOS 11 Big Sur