For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
CCDC Software and macOS 11 Big Sur
-
I am unable to upgrade to the current version of the CSD software, how do I continue using an older version?
ConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials GOLD Hermes IsoStar Mercury Mogul SuperStar
-
I use a local licence server and it fails approximately every two weeks with errors like"Unable to verify process lock!" in the log file
-
ConQuest fails to launch with an error about libXss.so.1 on linux
-
I have renewed my licence, how can I make sure the expiry date has been extended?
-
CSD Portfolio fails to install the CSD Python API on Windows
CSD Python API CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials
-
After updating to the 2021.1 release I get an error that VCRUNTIME140_1.dll was not found
ConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials enCIFer GOLD Hermes IsoStar Mercury Mogul SuperStar
-
I am using Chrome and clicking on a download link in the CSD download links email does nothing
-
How to activate CCDC software without a direct internet connection on the system that it is installed on
-
Is CCDC CSD software affected by the CVE-2021-44228 vulnerability?
CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials CSD-Theory
Top Support Solutions
Newest Support Solutions
- Why do I have problems selecting atoms or scaling issues in Mercury on MacOS?
- What are the advantages and disadvantages of activating via a local licence server?
- What is the the Service Level Agreement for support of CCDC customers?
- Picking atoms in Mercury or Hermes is not working on MacOS
- I am trying to install the CSD Python API but encountered an UnsatisfiableError