FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
Installation of the 2022 CSD Portfolio Software and Data
-
Using old in-house databases with the latest CSD Portfolio
-
Can I access Inorganic/ICSD data through the CSD Portfolio?
-
Product Telemetry
-
What are the requirements for the CSD licensing system (from 2020)?
-
How do I port my existing scripts from Python 2.7 to Python 3?
-
How do I view anisotropic displacement parameters (ADPs) for CSD entries?
-
How do I obtain PreQuest to create and manage an in-house database of my own structures?
-
How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
-
Use of ConQuest's 3D Visualiser on Mac Retina Displays
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?