For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How many MOFs are there in the CSD?
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I reformatted my hard drive / changed my IP address and now ConQuest/Mogul/registered Mercury* features doesn't/don't work
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How do I define the number of bonds formed by an atom?
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How can I search on tautomers with ConQuest?
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How can I automate the CSD System installation process?
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What are the strengths/weaknesses of similarity searching in WebCSD?
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How does author name searching work?
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I find searching for polymeric structures difficult and I get results I don't fully understand. Can you explain how polymeric structures are defined so I can tailor my searches to be more effective?
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What should I sketch for a similarity search?
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Why has my substructure search given fewer hits than I expected?
Top Support Solutions
- Which platforms are supported?
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- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
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