FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I port my existing scripts from Python 2.7 to Python 3?
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How do I view anisotropic displacement parameters (ADPs) for CSD entries?
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How do I obtain PreQuest to create and manage an in-house database of my own structures?
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How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
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Use of ConQuest's 3D Visualiser on Mac Retina Displays
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Is it possible to view multiple structures simultaneously in the same window?
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How do I obtain Mercury?
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Which file formats are available for saving search results?
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Are there any tools available to help produce a CIF?
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How can I ensure that two atoms in my query are not part of the same ring?
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak