For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I define the number of bonds formed by an atom?
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How can I search on tautomers with ConQuest?
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How can I automate the CSD System installation process?
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What are the strengths/weaknesses of similarity searching in WebCSD?
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How does author name searching work?
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I find searching for polymeric structures difficult and I get results I don't fully understand. Can you explain how polymeric structures are defined so I can tailor my searches to be more effective?
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What should I sketch for a similarity search?
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Why has my substructure search given fewer hits than I expected?
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I am viewing a CSD entry / I have loaded a CIF/SHELX res/pdb file output from the CSD: why can't I view the displacement ellipsoids?
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How do I find out more about Z' (number of molecules per asymmetric unit) in the CSD?
Top Support Solutions
Newest Support Solutions
- Running an API script in Mercury or Hermes fails with the error " QStandardPaths: XDG_RUNTIME_DIR not set" on linux
- How long does it take for CSD Communications and structures published in associated scientific articles to be curated?
- ConQuest 2.0 fails to start on some linux and MacOS systems if unregistered
- Images exported from Mercury when accessed on Windows over remote desktop can appear compressed
- Crossminer crashes on Windows after starting the interface with the message "Cannot create a valid graphics content: exiting"
