For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
I'm using the porphyrin template provided with ConQuest as part of my substructure but the search seems to be missing hits I know are there: what is going on?
-
ConQuest behaves oddly when manipulating structures in 3D
-
I have just started using a new version of WebCSD - why are some features behaving strangely or not working?
-
Does CCDC provide counter compliant usage statistics for access to WebCSD?
-
Why is my search taking so long?
Top Support Solutions
Newest Support Solutions
- How do I configure onsite WebCSD 2020.1 to use the 2021 (542) database provided with the 2020.3 and later CSD releases?
- Authors’ names in the CSD: how to add them correctly? How to search for them?
- Licensing and Activation Steps
- Updating an existing local licence server after obtaining a new licence
- ConQuest fails to launch with an error about libXss.so.1 on linux