FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
What is the best way of reducing the number of hits if a search gives more than I want?
-
How should I reference the CSD?
-
How do I obtain ConQuest, Mogul or GOLD?
-
How do I produce high-resolution, high-impact images using Mercury?
-
How does licensing work for the CSD Portfolio?
-
How do I create a 3D printable model file using Mercury?
-
What is the z-score listed in the summary statistics for each 3D bond and valence angle search result?
-
What level of disorder needs to be present to trigger the disorder filter in the CSD?
-
Is it possible to specify stereochemical configuration when constructing a query using the sketcher?
-
I've found an entry in the CSD which either contains an error or does not correctly reflect the original publication. Who should I notify?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11