FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Why is my search taking so long?
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Can I search on bonds, angles and torsions involving metals or hydrogen atoms?
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Why has my author-name search given fewer hits than I expected ?
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Is there a way to change the colour and size of the H-bonds?
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How do I tabulate geometric parameters after a search has been run?
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How do I generate a movie using Mercury?
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ConQuest will not run on Mac OS X
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I'm using the porphyrin template provided with ConQuest as part of my substructure but the search seems to be missing hits I know are there: what is going on?
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ConQuest behaves oddly when manipulating structures in 3D
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I have just started using a new version of WebCSD - why are some features behaving strangely or not working?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
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- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
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- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
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- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?