FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Is there a way to change the colour and size of the H-bonds?
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How do I tabulate geometric parameters after a search has been run?
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How do I generate a movie using Mercury?
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ConQuest will not run on Mac OS X
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I'm using the porphyrin template provided with ConQuest as part of my substructure but the search seems to be missing hits I know are there: what is going on?
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ConQuest behaves oddly when manipulating structures in 3D
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I have just started using a new version of WebCSD - why are some features behaving strangely or not working?
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Does CCDC provide counter compliant usage statistics for access to WebCSD?
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My CSD Portfolio installation is asking me to re-register even though I registered during installation
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Why is my search taking so long?
Top Support Solutions
Newest Support Solutions
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- Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software