FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Why do I have a problem displaying labels on Linux?
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CSD Portfolio software suites requirements and supported platforms
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Finding data from the journal Angewandte Chemie
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How can I purchase additional licences?
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Is there any way to permanently alter the default atomic radii of atoms?
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How do I view CellCheckCSD results using WebCSD?
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Can I search my own private in-house database using ConQuest?
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Why is my search taking so long?
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Can I search on bonds, angles and torsions involving metals or hydrogen atoms?
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Why has my author-name search given fewer hits than I expected ?
Top Support Solutions
Newest Support Solutions
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
- I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
- Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software