FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I obtain Mogul?
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How can I search for more complicated compound names?
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How do I get Mercury to recognise that I have a version of the CSD database installed?
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Why do I have a problem displaying labels on Linux?
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CSD Portfolio software suites requirements and supported platforms
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Finding data from the journal Angewandte Chemie
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How can I purchase additional licences?
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Is there any way to permanently alter the default atomic radii of atoms?
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How do I view CellCheckCSD results using WebCSD?
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Can I search my own private in-house database using ConQuest?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?