For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What level of disorder needs to be present to trigger the disorder filter in the CSD?
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Is it possible to specify stereochemical configuration when constructing a query using the sketcher?
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I've found an entry in the CSD which either contains an error or does not correctly reflect the original publication. Who should I notify?
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My version of the CSD Portfolio says it has expired, how do I get the latest version?
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How do I set up IsoStar hyperlinking to my CSD database after installation?
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I am having difficulty downloading the latest CSD software
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What should I input to Mogul?
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I'm trying to pack a unit cell and Mercury is running very slowly/freezing.
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How many MOFs are there in the CSD?
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I reformatted my hard drive / changed something in my computer and now ConQuest/Mogul/registered Mercury* features doesn't/don't work
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