For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
I have not received an email after requesting a CSDS Download, or my email contains no links
-
How are the simulated powder diffraction patterns calculated?
-
How can I classify the chirality at stereocentres in my structure using Mercury?
-
Which platforms are supported?
-
How do I obtain Mogul?
-
How can I search for more complicated compound names?
-
On linux, Mercury has a transparent window and/or shows strange artefacts
-
How do I get Mercury to recognise that I have a version of the CSD database installed?
-
Why do I have a problem displaying labels on Linux?
-
I need to use a proxy server that supports basic authentication so that I can install data updates, do you have any suggestions?
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- Mogul/MOE Interface Setup Instructions
- How do I select multiple elements for a query atom in a WebCSD substructure search?
- PreQuest
- How do I view anisotropic displacement parameters (ADPs) for CSD entries?
- After installing the CSD System software on Ubuntu some desktop shortcuts are blank and when clicked on say they are untrusted