FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Is it possible to view multiple structures simultaneously in the same window?
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How do I obtain Mercury?
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Which file formats are available for saving search results?
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Are there any tools available to help produce a CIF?
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How can I ensure that two atoms in my query are not part of the same ring?
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How should I reference ConQuest?
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My CSD software download links are no longer working, what do I do?
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What is the d(min) listed in the summary statistics for each 3D torsion angle search result?
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Why does Mercury not generate an ESD for a particular bond length, angle, torsion or other measurement in my structure?
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Can I output temperature factors from Mercury?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11