FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How should I reference ConQuest?
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My CSD software download links are no longer working, what do I do?
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What is the d(min) listed in the summary statistics for each 3D torsion angle search result?
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Why does Mercury not generate an ESD for a particular bond length, angle, torsion or other measurement in my structure?
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Can I output temperature factors from Mercury?
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Can I search on CSD refcodes within ConQuest?
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Can I save images displayed within Mercury as graphics files?
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Can I filter search results?
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I know that a particular crystal structure has been published, why is it not included in the latest release of the database?
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How does the similarity search work?
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak