For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How can I automate the CSD Portfolio installation process?
-
What are the strengths/weaknesses of similarity searching in WebCSD?
-
How does author name searching work?
-
I find searching for polymeric structures difficult and I get results I don't fully understand. Can you explain how polymeric structures are defined so I can tailor my searches to be more effective?
-
What should I sketch for a similarity search?
-
Why has my substructure search given fewer hits than I expected?
-
How do I find out more about Z' (number of molecules per asymmetric unit) in the CSD?
-
Why has my compound name search given some unexpected hits?
-
Mercury will not read my CIF input file. What am I doing wrong?
-
I have not received an email after requesting a CSDS Download, or my email contains no links
Top Support Solutions
Newest Support Solutions
- How do I configure onsite WebCSD 2020.1 to use the 2021 (542) database provided with the 2020.3 and later CSD releases?
- Authors’ names in the CSD: how to add them correctly? How to search for them?
- Licensing and Activation Steps
- Updating an existing local licence server after obtaining a new licence
- ConQuest fails to launch with an error about libXss.so.1 on linux