For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Why has my compound name search given some unexpected hits?
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Mercury will not read my CIF input file. What am I doing wrong?
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I have not received an email after requesting a CSDS Download, or my email contains no links
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How are the simulated powder diffraction patterns calculated?
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How can I classify the chirality at stereocentres in my structure using Mercury?
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Which platforms are supported?
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How do I obtain Mogul?
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How can I search for more complicated compound names?
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On linux, Mercury has a transparent window and/or shows strange artefacts
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How do I get Mercury to recognise that I have a version of the CSD database installed?
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?