For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Can I output temperature factors from Mercury?
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Can I search on CSD refcodes within ConQuest?
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Can I save images displayed within Mercury as graphics files?
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Can I filter search results?
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I know that a particular crystal structure has been published, why is it not included in the latest release of the database?
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How does the similarity search work?
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Can I measure dihedral angles between planes?
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How do I determine what my IP address is?
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Having built up a network of molecules, can I delete one of them?
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My search has given fewer hits than I expected, what can I do about this?
Top Support Solutions
Newest Support Solutions
- How do I configure onsite WebCSD 2020.1 to use the 2021 (542) database provided with the 2020.3 and later CSD releases?
- Authors’ names in the CSD: how to add them correctly? How to search for them?
- Licensing and Activation Steps
- Updating an existing local licence server after obtaining a new licence
- ConQuest fails to launch with an error about libXss.so.1 on linux