FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I update my CSD software installation?
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What can I do if Mercury or Hermes won't install the latest software and data updates?
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How do I activate the software after installation?
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How many MOFs are there in the CSD?
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Mogul / MOE Interface Setup Instructions
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CSD Portfolio fails to install the CSD Python API on Windows
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How can I automate the CSD Portfolio installation process
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How can I install the 2023 CSD Portfolio so that all users can access it?
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How do I set up a local CCDC software and data repository?
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What versions of Python are supported for components of the CSD Portfolio that use Python?
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak