For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What is the best way of reducing the number of hits if a search gives more than I want?
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How should I reference the CSD?
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How do I produce high-resolution, high-impact images using Mercury?
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How does licensing work for the CSD System?
ConQuest CSD-Discovery CSD-Enterprise CSD-Materials CSD-System IsoStar Mercury Mogul PreQuest
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How do I create a 3D printable model file using Mercury?
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What is the z-score listed in the summary statistics for each 3D bond and valence angle search result?
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Why do I get different unit cell search results in WebCSD compared to ConQuest?
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What level of disorder needs to be present to trigger the disorder filter in the CSD?
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Is it possible to specify stereochemical configuration when constructing a query using the sketcher?
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I've found an entry in the CSD which either contains an error or does not correctly reflect the original publication. Who should I notify?
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- Mogul/MOE Interface Setup Instructions
- How do I select multiple elements for a query atom in a WebCSD substructure search?
- PreQuest
- How do I view anisotropic displacement parameters (ADPs) for CSD entries?
- After installing the CSD System software on Ubuntu some desktop shortcuts are blank and when clicked on say they are untrusted