For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How do I view anisotropic displacement parameters (ADPs) for CSD entries?
-
How do I obtain PreQuest to create and manage an in-house database of my own structures?
-
Mogul/MOE Interface Setup Instructions
-
How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
ConQuest CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials enCIFer Hermes IsoStar Mercury Mogul
-
Use of ConQuest's 3D Visualiser on Mac Retina Displays
-
Is it possible to view multiple structures simultaneously in the same window?
-
How do I obtain Mercury?
-
Which file formats are available for saving search results?
-
Are there any tools available to help produce a CIF?
-
How can I ensure that two atoms in my query are not part of the same ring?
Top Support Solutions
Newest Support Solutions
- Why do I have problems selecting atoms or scaling issues in Mercury on MacOS?
- What are the advantages and disadvantages of activating via a local licence server?
- What is the the Service Level Agreement for support of CCDC customers?
- Picking atoms in Mercury or Hermes is not working on MacOS
- I am trying to install the CSD Python API but encountered an UnsatisfiableError