For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I reference the CSD web interface?
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How do I sign into WebCSD and what are the benefits of signing in?
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It looks like I’m using a new version of the CSD web interface – why are some features behaving strangely?
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How does the substructure search work in the CSD web interface (SMARTS)?
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How can I use the batch_register tool to register the CSD software both online and offline?
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What is CSD-System?
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Why have I found surprising results when structure searching in WebCSD v2?
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What is the difference between the ‘exact’ and ‘substructure’ settings in Structure Search?
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How do I update my CSD software installation?
CSD-Discovery CSD-Enterprise CSD-Materials CSD-System Hermes Mercury
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Bruker APEX software is failing to run after installation of the 2016 CSD software, how can I resolve this?
Top Support Solutions
Newest Support Solutions
- New CSD SQL database format for CSD-Crossminer
- Why do I see an ‘Operation Failed’ message when trying to open my database in CSD Editor?
- How can I tell where the CSD Editor is saving edits to my database?
- In CSD Editor what does the colour coding in the identifier list signify?
- How should I deal with disordered structures in CSD Editor?