FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How do I reference the CSD web interface?
-
How do I sign into WebCSD and what are the benefits of signing in?
-
It looks like I’m using a new version of the CSD web interface – why are some features behaving strangely?
-
How does the substructure search work in the CSD web interface (SMARTS)?
-
What is CSD-Core?
-
Why have I found surprising results when structure searching in WebCSD?
-
What is the difference between the ‘exact’ and ‘substructure’ settings in Structure Search?
-
ConQuest is unable to export PDF files on Windows
-
CCDC Software and macOS 11 Big Sur
-
I am unable to upgrade to the current version of the CSD software, how do I continue using an older version?
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak