For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How do I update my CSD software installation?
CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials Hermes Mercury
-
Mercury 2020.1 is slow on MacOS
-
I am unable to upgrade to the 2020 version of the CSD software, how do I continue using an older version?
ConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials DASH GOLD Hermes IsoStar Mercury Mogul SuperStar
-
How do I activate the free version of Mercury?
-
After updating to the 2021.1 release I get an error that VCRUNTIME140_1.dll was not found
ConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials DASH enCIFer GOLD Hermes IsoStar Mercury Mogul SuperStar
-
Installation of the 2020 CSD Portfolio Software and Data
ConQuest CSD CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials DASH enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
-
What can I do if Mercury and Hermes won't install the latest software and data updates?
-
What is the size of the Cambridge Structural Database (CSD)?
-
Is there a way to disable 3D acceleration?
-
Applications such as Mercury or Mogul fail to open on Windows
CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials enCIFer Hermes IsoStar Mercury Mogul
Top Support Solutions
Newest Support Solutions
- Supported browsers for web-based services e.g. WebCSD
- How can I find crystal structures analysed at high pressure in the CSD?
- On Windows, the Conformer Generator does not run as it cannot find a Python distribution
- I am using Chrome and clicking on a download link in the CSD download links email does nothing
- After updating to the 2021.1 release I get an error that VCRUNTIME140_1.dll was not found