For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I update my CSD software installation?
CSD-Discovery CSD-Enterprise CSD-Materials CSD-System Hermes Mercury
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With MacOS 10.14 (Mojave), Mercury & Hermes crash when checking for an update, or after 5 minutes of use
CSD-Discovery CSD-Enterprise CSD-Materials CSD-System Hermes Mercury
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Installation of the 2018 CSD System Software and Data
ConQuest CSD CSD-Discovery CSD-Enterprise CSD-Materials CSD-System DASH enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
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How do I view anisotropic displacement parameters (ADPs) for CSD entries?
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Is it possible to view multiple structures simultaneously in the same window?
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How do I obtain Mercury?
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I'm trying to use the Mercury-MOPAC link but keep on getting an error message: what does it mean?
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Which file formats does Mercury support?
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Why does Mercury not generate an ESD for a particular bond length, angle, torsion or other measurement in my structure?
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Can I output temperature factors from Mercury?
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- With MacOS 10.14 (Mojave), Mercury & Hermes crash when checking for an update, or after 5 minutes of use
- What is ConQuest and CQBatch's "Use Legacy Search Engine"?
- Why is CellCheckCSD 1.2 not working with my diffractometer software package?
- Why have the CCDC and FIZ Karlsruhe collaborated?
- Can I access Inorganic/ICSD data through the CSD-System?