For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I update my CSD software installation?
CSD-Discovery CSD-Enterprise CSD-Materials CSD-System Hermes Mercury
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Installation of the 2020 CSD System Software and Data
ConQuest CSD CSD-Discovery CSD-Enterprise CSD-Materials CSD-System DASH enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
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What can I do if Mercury and Hermes won't install the latest software and data updates?
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What is the size of the Cambridge Structural Database (CSD)?
ConQuest CSD CSD Python API Mercury
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Images exported from Mercury when accessed on Windows over remote desktop can appear compressed
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Is there a way to disable 3D acceleration?
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Applications such as Mercury or Mogul in the CSD 2020.0 release fail to open on Windows
CSD-Discovery CSD-Enterprise CSD-Materials CSD-System enCIFer Hermes IsoStar Mercury Mogul
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How do I view anisotropic displacement parameters (ADPs) for CSD entries?
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How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
ConQuest CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials CSD-System enCIFer Hermes IsoStar Mercury Mogul
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Is it possible to view multiple structures simultaneously in the same window?
Top Support Solutions
Newest Support Solutions
- Attempting to start ConQuest when using Remote Desktop on Windows gives the error ''LoadLibrary failed with error 87: The parameter is incorrect."
- Is there a way to disable 3D acceleration?
- What are the requirements for the new 2020 CSD licensing system?
- Applications such as Mercury or Mogul in the CSD 2020.0 release fail to open on Windows
- What happens to unpublished data stored at the CCDC?