For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
What should I input to Mogul?
-
I'm trying to pack a unit cell and Mercury is running very slowly/freezing.
-
I reformatted my hard drive / changed my IP address and now ConQuest/Mogul/registered Mercury* features doesn't/don't work
-
How do I check what machines are currently licensed?
-
How can I automate the CSD System installation process?
-
I am viewing a CSD entry / I have loaded a CIF/SHELX res/pdb file output from the CSD: why can't I view the displacement ellipsoids?
-
Mercury will not read my CIF input file. What am I doing wrong?
-
How are the simulated powder diffraction patterns calculated?
-
How do I edit & re-run a Crystal Packing Feature search?
-
How can I classify the chirality at stereocentres in my structure using Mercury?
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?