FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
What other software and/or data components should I install to make use of functionality I want to access?
-
Running python scripts from the 2024.1 versions of Mercury or Hermes may not display output correctly on linux
-
Installation of the 2022 CSD Portfolio Software and Data
-
What is the size of the Cambridge Structural Database (CSD)?
-
How do I view anisotropic displacement parameters (ADPs) for CSD entries?
-
How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
-
Is it possible to view multiple structures simultaneously in the same window?
-
How do I obtain Mercury?
-
I'm trying to use the Mercury-MOPAC link but keep on getting an error message: what does it mean?
-
Which file formats does Mercury support?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- What is a CSD subset?
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?