For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
My linux computer has the latest graphics and opengl drivers but mesa is being used instead
-
My version of the CSD System says it has expired, how do I get the latest version?
-
What should I input to Mogul?
-
I'm trying to pack a unit cell and Mercury is running very slowly/freezing.
-
I reformatted my hard drive / changed my IP address and now ConQuest/Mogul/registered Mercury* features doesn't/don't work
-
How do I check what machines are currently licensed?
-
How can I automate the CSD System installation process?
-
I am viewing a CSD entry / I have loaded a CIF/SHELX res/pdb file output from the CSD: why can't I view the displacement ellipsoids?
-
Mercury will not read my CIF input file. What am I doing wrong?
-
How are the simulated powder diffraction patterns calculated?
Top Support Solutions
Newest Support Solutions
- How long does it take for CSD Communications and structures published in associated scientific articles to be curated?
- ConQuest 2.0 fails to start on some linux and MacOS systems if unregistered
- Images exported from Mercury when accessed on Windows over remote desktop can appear compressed
- Crossminer crashes on Windows after starting the interface with the message "Cannot create a valid graphics content: exiting"
- I am unable to unpack the CSDS installer zip file on Windows - I am told there is not enough room and the zip contains hundreds of peta-bytes (PB) of data
