For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How do I view the results from CellCheckCSD using Mercury?
-
On linux, Mercury has a transparent window and/or shows strange artefacts
-
How do I get Mercury to recognise that I have a version of the CSD database installed?
-
Why do I have a problem displaying labels on Linux?
-
Mercury's Script interface supported platforms
-
How should I reference Mercury?
-
How can I purchase additional licences?
-
Is there any way to permanently alter the default atomic radii of atoms?
-
Is there a way to change the colour and size of the H-bonds?
-
How do I generate a movie using Mercury?
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?