For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I edit & re-run a Crystal Packing Feature search?
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How can I classify the chirality at stereocentres in my structure using Mercury?
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How do I view the results from CellCheckCSD using Mercury?
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On linux, Mercury has a transparent window and/or shows strange artefacts
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How do I get Mercury to recognise that I have a version of the CSD database installed?
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Why do I have a problem displaying labels on Linux?
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How should I reference Mercury?
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How can I purchase additional licences?
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Is there any way to permanently alter the default atomic radii of atoms?
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Is there a way to change the colour and size of the H-bonds?
Top Support Solutions
Newest Support Solutions
- How long does it take for CSD Communications and structures published in associated scientific articles to be curated?
- ConQuest 2.0 fails to start on some linux and MacOS systems if unregistered
- Images exported from Mercury when accessed on Windows over remote desktop can appear compressed
- Crossminer crashes on Windows after starting the interface with the message "Cannot create a valid graphics content: exiting"
- I am unable to unpack the CSDS installer zip file on Windows - I am told there is not enough room and the zip contains hundreds of peta-bytes (PB) of data
