For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I view the results from CellCheckCSD using Mercury?
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On linux, Mercury has a transparent window and/or shows strange artefacts
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How do I get Mercury to recognise that I have a version of the CSD database installed?
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Why do I have a problem displaying labels on Linux?
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Mercury's Script interface supported platforms
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How should I reference Mercury?
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How can I purchase additional licences?
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Is there any way to permanently alter the default atomic radii of atoms?
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Is there a way to change the colour and size of the H-bonds?
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How do I generate a movie using Mercury?
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- Mogul/MOE Interface Setup Instructions
- How do I select multiple elements for a query atom in a WebCSD substructure search?
- PreQuest
- How do I view anisotropic displacement parameters (ADPs) for CSD entries?
- After installing the CSD System software on Ubuntu some desktop shortcuts are blank and when clicked on say they are untrusted