For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I generate a movie using Mercury?
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On linux, the graphical user interface displays no or strangely formatted text
CSD-Discovery CSD-Enterprise CSD-System enCIFer Hermes IsoStar Mercury Mogul
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Graphical System Requirements for Stereoscopic 3D Viewing
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How do I move an existing ConQuest, Mogul or registered Mercury* installation to another computer?
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What input file format do I need for a Hydrogen Bond Propensity calculation?
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How can I view displacement ellipsoids for CSD entries?
Top Support Solutions
Newest Support Solutions
- How long does it take for CSD Communications and structures published in associated scientific articles to be curated?
- ConQuest 2.0 fails to start on some linux and MacOS systems if unregistered
- Images exported from Mercury when accessed on Windows over remote desktop can appear compressed
- Crossminer crashes on Windows after starting the interface with the message "Cannot create a valid graphics content: exiting"
- I am unable to unpack the CSDS installer zip file on Windows - I am told there is not enough room and the zip contains hundreds of peta-bytes (PB) of data
