FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I produce high-resolution, high-impact images using Mercury?
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How does licensing work for the CSD Portfolio?
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How do I create a 3D printable model file using Mercury?
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What level of disorder needs to be present to trigger the disorder filter in the CSD?
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My linux computer has the latest graphics and OpenGL drivers but mesa is being used instead
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My version of the CSD Portfolio says it has expired, how do I get the latest version?
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What should I input to Mogul?
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I'm trying to pack a unit cell and Mercury is running very slowly/freezing.
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I reformatted my hard drive / changed something in my computer and now ConQuest/Mogul/registered Mercury* features doesn't/don't work
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Mercury will not read my CIF input file. What am I doing wrong?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8