For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
On linux, the graphical user interface displays no or strangely formatted text
CSD-Discovery CSD-Enterprise CSD-System enCIFer Hermes IsoStar Mercury Mogul
-
Graphical System Requirements for Stereoscopic 3D Viewing
-
How do I move an existing ConQuest, Mogul or registered Mercury* installation to another computer?
-
The application crashes at startup with an OpenGL error
-
What input file format do I need for a Hydrogen Bond Propensity calculation?
-
How can I view displacement ellipsoids for CSD entries?
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- Mogul/MOE Interface Setup Instructions
- How do I select multiple elements for a query atom in a WebCSD substructure search?
- PreQuest
- How do I view anisotropic displacement parameters (ADPs) for CSD entries?
- After installing the CSD System software on Ubuntu some desktop shortcuts are blank and when clicked on say they are untrusted