FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How do I get Mercury to recognise that I have a version of the CSD database installed?
-
Why do I have a problem displaying labels on Linux?
-
How should I reference Mercury?
-
CSD Portfolio software suites requirements and supported platforms
-
How can I purchase additional licences?
-
Is there any way to permanently alter the default atomic radii of atoms?
-
Is there a way to change the colour and size of the H-bonds?
-
How do I generate a movie using Mercury?
-
Graphical System Requirements for Stereoscopic 3D Viewing
-
How do I move an existing ConQuest, Mogul or registered Mercury* installation to another computer?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11