FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I have not received an email after requesting a CSDS Download, or my email contains no links
… The automated email containing your CSD software suite links can sometimes be caught by email spam filters or other policies that filter the emails you …
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On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak
… entry "\ccdc-software\mercury\resources\qtwebengine_resources.pak" to disk. Can't unlink already existing object. Permission denied. This is due to Mercury …
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Retirement of Relibase/Relibase+
… As part of our longer-term strategy to provide leading edge software for our user community, the CCDC products Relibase and Relibase+ have been retired …
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What is the size of the Cambridge Structural Database (CSD)?
… software (ConQuest and the CSD Python API) is currently based on the number of CSD entries. The number of structures in the CSD; this is a count of the number …
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Where can I find my customer number and activation key?
… 65A31B-C7EB88-466D81-5ECE60-46BA10-BD9807) Standalone Mercury can be used without an activation key - see How do I download and install the free version of Mercury? The software …
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Why do I get a pop up window when starting ConQuest that says "Some Anti-Virus Software stop ConQuest from starting its search engine..."?
… the appropriate option. ConQuest can then be run normally and the antivirus software re-enabled afterwards.2. The other cause of this error message is due …
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Create your own offline installer for the free version of Mercury
… the installer has been created, you can run it by either double-clicking or running the installer from the command line. You can activate the software as described …
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How to update a 2023 CSD Portfolio installation which was installed with the offline installer
… /data Also add the appropriate URL for your OS for a software update:https://install.ccdc.cam.ac.uk/online_repo/windows-dynamic-64https://install.ccdc.cam.ac.uk …
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Updating an existing local licence server after renewing your licence
… If you have an existing local licence server then when you renew your access to the CSD Portfolio software you will need to update the licence your local …
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How should I reference Mercury?
… ] New software for searching the Cambridge Structural Database and visualising crystal structures I. J. Bruno, J. C. Cole, P. R. Edgington, M. K. Kessler, C. F …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
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Newest Support Solutions
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