FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I am unable to upgrade to the current version of the CSD software, how do I continue using an older version?
… Our licensing system changed in 2020 so if you are still using the 2019 version of the CSD software you will see error messages about the software not being …
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Why is CellCheckCSD 1.2 not working with my diffractometer software package?
… diffractometer software, and if problems persist we have the previous version of CellCheckCSD still available in our legacy downloads section of our download web pages …
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Using old in-house databases with the latest CSD Portfolio
… The 2019 CSD Portfolio release saw us move to use of a new database format, .sqlite. For those with legacy ASER format databases (.ind, .msk, .tcd), or .sqlite …
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Is CCDC CSD software affected by the CVE-2021-44228 vulnerability?
… In response to the CVE-2021-44228 vulnerability in the Apache Log4j library, also known as Log4Shell, we at CCDC can confirm that our software and services do …
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Does CCDC provide counter compliant usage statistics for access to WebCSD?
… Not at the moment. WebCSD forms only one interface to the Cambridge Structural Database software suites, which currently comprise several locally installed …
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How do I obtain enCIFer?
… enCIFer is freely available for download to the scientific community. It now forms a part of the Mercury software package. …
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How do I update my CSD software installation?
… Check the version of the software you have installed (via Help -> About in any CCDC program). If you have a 2022 or earlier version, you will need to uninstall …
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Which file formats does Mercury support?
… Mercury can read these file formats: Molecules and crystals: Mercury binary crystal legacy files (.mry) Mercury compressed XML crystal files (.mryx) MOL …
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I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
… Due to Windows having a limit of 4 GB for an executable file, it is not possible to create an offline installer that will install both software and data …
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Updating my CSD software installation to the 2022.3 release fails on Linux
… under Data & Software Updates then CSD-System Software. …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release