For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
I am unable to upgrade to the current version of the CSD software, how do I continue using an older version?
… - to obtain older versions of these go to our downloads page and tick the Legacy Downloads box. …ConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials GOLD Hermes IsoStar Mercury Mogul SuperStar
… diffractometer software, and if problems persist we have the previous version of CellCheckCSD still available in our legacy downloads section of our download web pages …
… The 2019 CSD Portfolio release saw us move to use of a new database format, .sqlite. For those with legacy ASER format databases (.ind, .msk, .tcd), or .sqlite …
… In response to the CVE-2021-44228 vulnerability in the Apache Log4j library, also known as Log4Shell, we at CCDC can confirm that our software and services do …
… Not at the moment. WebCSD forms only one interface to the Cambridge Structural Database software suites, which currently comprise several locally installed …
… enCIFer is freely available for download to the scientific community. It now forms a part of the Mercury software package. …
… Check the version of the software you have installed (via Help -> About in any CCDC program). If you have a 2022 or earlier version, you will need to uninstall …
… Mercury can read these file formats: Molecules and crystals: Mercury binary crystal legacy files (.mry) Mercury compressed XML crystal files (.mryx) MOL …
… under Data & Software Updates then CSD-System Software. …
… to select the software and data you would like to install - for our free products it is recommended that you select the option "I would like to only install …
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak