FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I reformatted my hard drive / changed something in my computer and now ConQuest/Mogul/registered Mercury* features doesn't/don't work
… *Some of the advanced features of Mercury require activation, which is only possible for CSD software suite subscribers. The CSD software suite licensing …
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How do I obtain DASH?
… DASH used to be available as part of the Cambridge Structural Database (CSD) software portfolio (within the CSD-Materials suite). DASH moved out of the CSD …
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My CSD software download links are no longer working, what do I do?
… The CSD software suite download page will provide you with an email that contains a set of temporary download links that are valid for 24 hours. After …
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How do I download and install the free CSD-Community software Mercury and enCIFer?
… use. Please contact us at admin@ccdc.cam.ac.uk for Commercial use. Running this installer will allow you to select the software and data you would like …
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Malvern Panalytical software integration with the 2023.1 CSD Portfolio may fail to locate the CSD Python API
… a new installer technology, Qt Installer, and this has resulted in some changes to the Windows registry entries that Malvern Panalytical software uses to locate …
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How do I obtain PreQuest to create and manage an in-house database of my own structures?
… is the ‘My Structures’ service?“ Our PreQuest software is no longer available; new structure editing and validation software, CSD Editor, is available to download …
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How does licensing work for the CSD Portfolio?
… The CSDS is licensed on a geographical site basis and access is subject to a Licence Agreement. From 2020 the software is licensed for the period that has been …
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I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
… If this happened after you updated the software or moved it to a different location, it is a result of a bug in Windows 11, which gets confused when …
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My linux computer has the latest graphics and OpenGL drivers but mesa is being used instead
… If you have up-to-date graphics card drivers and OpenGL drivers installed on your system, our software that takes advantage of these (e.g. Mercury and Hermes …
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Activating the CSD Python API
… . Alternatively you can run this command from a DOS command prompt: %USERPROFILE%\CCDC\ccdc-software\csd-python-api\miniconda\Scripts\activate.bat From a Windows …
Top Support Solutions
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