FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
My CSD software download links are no longer working, what do I do?
… The CSD software suite download page will provide you with an email that contains a set of temporary download links that are valid for 24 hours. After …
-
How do I obtain PreQuest to create and manage an in-house database of my own structures?
… is the ‘My Structures’ service?“ Our PreQuest software is no longer available; new structure editing and validation software, CSD Editor, is available to download …
-
How does licensing work for the CSD Portfolio?
… The CSDS is licensed on a geographical site basis and access is subject to a Licence Agreement. From 2020 the software is licensed for the period that has been …
-
My linux computer has the latest graphics and OpenGL drivers but mesa is being used instead
… If you have up-to-date graphics card drivers and OpenGL drivers installed on your system, our software that takes advantage of these (e.g. Mercury and Hermes …
-
ConQuest searches on Windows fail to get past 0%
… causing searches to fail to start. In order to solve the problem, please carry out the following steps: 1. Uninstall the CSDS system (both the software and data …
-
How do I get CellCheckCSD to work within CrysAlisPro?
… where any queries related to the software may be answered. …
-
How do I move an existing ConQuest, Mogul or registered Mercury* installation to another computer?
… *Some of the advanced features of Mercury require activation, which is only possible for CSD software suite subscribers. Please contact us with details …
-
How do I obtain Mogul?
… Mogul is only available as part of the Cambridge Structural Database (CSD) software suites which are released in November of each year. It is also possible …
-
How should I reference ConQuest?
… New software for searching the Cambridge Structural Database and visualising crystal structures I. J. Bruno, J. C. Cole, P. R. Edgington, M. Kessler, C. F …
-
My CSD Portfolio installation is asking me to re-register even though I registered during installation
… using the software for the first time. However activations for additional users do not count against your activation limit. In some cases the CSD Portfolio software …