FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I reformatted my hard drive / changed something in my computer and now ConQuest/Mogul/registered Mercury* features doesn't/don't work
… *Some of the advanced features of Mercury require activation, which is only possible for CSD software suite subscribers. The CSD software suite licensing …
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How do I obtain DASH?
… DASH used to be available as part of the Cambridge Structural Database (CSD) software portfolio (within the CSD-Materials suite). DASH moved out of the CSD …
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My CSD software download links are no longer working, what do I do?
… The CSD software suite download page will provide you with an email that contains a set of temporary download links that are valid for 24 hours. After …
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How do I obtain PreQuest to create and manage an in-house database of my own structures?
… is the ‘My Structures’ service?“ Our PreQuest software is no longer available; new structure editing and validation software, CSD Editor, is available to download …
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How does licensing work for the CSD Portfolio?
… The CSDS is licensed on a geographical site basis and access is subject to a Licence Agreement. From 2020 the software is licensed for the period that has been …
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My linux computer has the latest graphics and OpenGL drivers but mesa is being used instead
… If you have up-to-date graphics card drivers and OpenGL drivers installed on your system, our software that takes advantage of these (e.g. Mercury and Hermes …
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Activating the CSD Python API
… . Alternatively you can run this command from a DOS command prompt: %USERPROFILE%\CCDC\ccdc-software\csd-python-api\miniconda\Scripts\activate.bat From a Windows …
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ConQuest searches on Windows fail to get past 0%
… causing searches to fail to start. In order to solve the problem, please carry out the following steps: 1. Uninstall the CSDS system (both the software and data …
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How can I automate the CSD Portfolio installation process
… the user licence for the installer install uk.ac.cam.ccdc will install all software and data install uk.ac.cam.ccdc.csd will install just the software install …
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How do I get CellCheckCSD to work within CrysAlisPro?
… where any queries related to the software may be answered. …
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak