FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Using the ligand overlay functionality in Hermes 2023.1 or 2023.2 on Linux fails with an error about reading the initialisation file
… -software/hermes/bin/mogul.ini before starting Hermes. …
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End of support for holders of perpetual licences for GOLD versions 5.3 and earlier
… of GOLD are now at least 10 years old and we no longer have the facilities to generate licences for these old versions of the GOLD software. For many users …
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Uninstallation options for the 2023 CSD Portfolio
… on the next window will be uninstalled To completely uninstall the software, select Remove all components in the maintenance tool startup window. Uninstalling from …
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What are the advantages and disadvantages of activating via a local licence server?
… check to fail when the software is run on another computer. (On Windows this fingerprint is stored in the registry which is not normally shared.) HPC / Cluster …
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What is the ‘My Structures’ service?
… Editor’ software, available to download from our website. The data is written into a .csdsqlx database that can be used directly with Mercury, ConQuest …
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Not enough disk space error while trying to install the software
… accepts the user licence for the installer --ns disable checking of free space for installation target install uk.ac.cam.ccdc will install all software and data …
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I have renewed my licence, how can I make sure the expiry date has been extended?
… Portfolio software. The easiest way to reactivate is from the command line:ccdc_activator -a -k NEW-ACTIVATION-KEY Academic customers using a local licence …
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What are the requirements for the new 2020 CSD licensing system?
… There are two main methods by which you may licence the 2020 CSD software: ActivationThe standard system for licensing is activation. You will need …
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How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
… For the best performance we would recommend running CCDC software locally, but sometimes this is not possible and you may need to access an installation …
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How do I add or remove software / data from an existing install?
… to the Settings screen and check that the default repositories are ticked. If this does not help, the software may have been installed with the offline installer. From …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11