FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I ensure I get the best performance from CSD-CrossMiner?
… performance 32GB RAM is suggested, particularly as the software update mechanism can require more RAM to be available during the update activity. We advise …
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End of support for holders of perpetual licences for GOLD versions 5.3 and earlier
… of GOLD are now at least 10 years old and we no longer have the facilities to generate licences for these old versions of the GOLD software. For many users …
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Uninstallation options for the 2023 CSD Portfolio
… on the next window will be uninstalled To completely uninstall the software, select Remove all components in the maintenance tool startup window. Uninstalling from …
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What are the advantages and disadvantages of activating via a local licence server?
… check to fail when the software is run on another computer. (On Windows this fingerprint is stored in the registry which is not normally shared.) HPC / Cluster …
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What is the ‘My Structures’ service?
… Editor’ software, available to download from our website. The data is written into a .csdsqlx database that can be used directly with Mercury, ConQuest …
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Not enough disk space error while trying to install the software
… for installation target install uk.ac.cam.ccdc will install all software and data …
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I have renewed my licence, how can I make sure the expiry date has been extended?
… Portfolio software. The easiest way to reactivate is from the command line:ccdc_activator -a -k NEW-ACTIVATION-KEY Academic customers using a local licence …
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What are the requirements for the CSD licensing system (from 2020)?
… There are two main methods by which you may licence the 2020 and later CSD software: ActivationThe standard system for licensing is activation. You will need …
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How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
… For the best performance we would recommend running CCDC software locally, but sometimes this is not possible and you may need to access an installation …
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How do I add or remove software / data from an existing install?
… to the Settings screen and check that the default repositories are ticked. If this does not help, the software may have been installed with the offline installer. From …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?