FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Not enough disk space error while trying to install the software
… accepts the user licence for the installer --ns disable checking of free space for installation target install uk.ac.cam.ccdc will install all software and data …
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I have renewed my licence, how can I make sure the expiry date has been extended?
… Portfolio software. The easiest way to reactivate is from the command line:ccdc_activator -a -k NEW-ACTIVATION-KEY Academic customers using a local licence …
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What are the requirements for the new 2020 CSD licensing system?
… There are two main methods by which you may licence the 2020 CSD software: ActivationThe standard system for licensing is activation. You will need …
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How do I add or remove software / data from an existing install?
… to the Settings screen and check that the default repositories are ticked. If this does not help, the software may have been installed with the offline installer. From …
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I have updated to CSD Portfolio 2023.1 and now the CSD Python API fails to find the software or data
… Portfolio. Because the filesystem layout was changed for 2023.1, older versions of the Python API are unable to locate the software and data in its new location. We …
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Software Activation is failing because it fails to access the internet using my proxy server
… The CCDC software activation tool will attempt to automatically detect proxy server settings and use them, so for the vast majority of users there should …
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What other software and/or data components should I install to make use of functionality I want to access?
… Starting with the 2023.1 release, the CSD Portfolio now offers more choice on what software and/or data components you can choose to install. While we …
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Can I access Inorganic/ICSD data through the CSD Portfolio?
… and any associated advanced software will continue to develop and to be available independently from the CCDC and FIZ Karlsruhe, respectively. …
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ConQuest is unable to export PDF files on Windows
… here and reinstall the software. This ensures that stray files from older versions of ConQuest are deleted. …
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How do I determine what my IP address is?
… Some CCDC software and services require you to give us details of your IP address (or a range of IP addresses). There are two main types of IP address …
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak