FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Retirement of Relibase/Relibase+
… As part of our longer-term strategy to provide leading edge software for our user community, the CCDC products Relibase and Relibase+ have been retired …
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What is the size of the Cambridge Structural Database (CSD)?
… software (ConQuest and the CSD Python API) is currently based on the number of CSD entries. The number of structures in the CSD; this is a count of the number …
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Where can I find my customer number and activation key?
… 65A31B-C7EB88-466D81-5ECE60-46BA10-BD9807) Standalone Mercury can be used without an activation key - see How do I download and install the free version of Mercury? The software …
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Why do I get a pop up window when starting ConQuest that says "Some Anti-Virus Software stop ConQuest from starting its search engine..."?
… the appropriate option. ConQuest can then be run normally and the antivirus software re-enabled afterwards.2. The other cause of this error message is due …
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ConQuest crashes with "Failed to execute script csds" error message
… A complete reinstall of the CSD software may resolve the issue. If none of the above works, run ConQuest with logging, paste the output into a text file and send …
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Updating an existing local licence server after renewing your licence
… If you have an existing local licence server then when you renew your access to the CSD Portfolio software you will need to update the licence your local …
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How should I reference Mercury?
… ] New software for searching the Cambridge Structural Database and visualising crystal structures I. J. Bruno, J. C. Cole, P. R. Edgington, M. K. Kessler, C. F …
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I know that a particular crystal structure has been published, why is it not included in the latest release of the database?
… the deadline date for entries being archived into the CSD is 2 months prior to the release date, to allow for compilation of the database and for software testing, so your …
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CCDC Software and macOS 11 Big Sur
… CCDC Software and macOS 11 Big Sur …
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Neutron Diffraction Data in the CSD
… with the phrase ‘neutron’. This information is added to the entry upon Data Curation by one of our CSD Editors. Our software checks information in certain CIF fields …