FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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ConQuest searches on Windows fail to get past 0%
… causing searches to fail to start. In order to solve the problem, please carry out the following steps: 1. Uninstall the CSDS system (both the software and data …
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How can I automate the CSD Portfolio installation process
… the user licence for the installer install uk.ac.cam.ccdc will install all software and data install uk.ac.cam.ccdc.csd will install just the software install …
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How do I get CellCheckCSD to work within CrysAlisPro?
… where any queries related to the software may be answered. …
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How do I move an existing ConQuest, Mogul or registered Mercury* installation to another computer?
… *Some of the advanced features of Mercury require activation, which is only possible for CSD software suite subscribers. Please contact us with details …
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How do I obtain Mogul?
… Mogul is only available as part of the Cambridge Structural Database (CSD) software suites which are released in November of each year. It is also possible …
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How should I reference ConQuest?
… New software for searching the Cambridge Structural Database and visualising crystal structures I. J. Bruno, J. C. Cole, P. R. Edgington, M. Kessler, C. F …
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My CSD Portfolio installation is asking me to re-register even though I registered during installation
… using the software for the first time. However activations for additional users do not count against your activation limit. In some cases the CSD Portfolio software …
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Free Mercury is complaining that the database requires a CSD licence
… a licence. While the 2023 installer offers the option of installing only CSD-Community products, it does not prevent users from installing software or data …
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How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
… The 2020 release of the CSD Portfolio software includes numerous improvements to the graphical user interface of programs such as Mercury, Mogul & Hermes …
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Installing Mercury in a computer lab
… --accept-licenses accepts the user licence for the installer install uk.ac.cam.ccdc.csd.mercury will install Mercury and dependent components After the software …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11