FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How can I automate the CSD Portfolio installation process
… for the installer install uk.ac.cam.ccdc will install all software and data install uk.ac.cam.ccdc.csd will install just the software install uk.ac.cam.ccdc.data …
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How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
… The 2020 release of the CSD Portfolio software includes numerous improvements to the graphical user interface of programs such as Mercury, Mogul & Hermes …
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Free Mercury is complaining that the database requires a CSD licence
… a licence. While the 2023 installer offers the option of installing only CSD-Community products, it does not prevent users from installing software or data …
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CSD Portfolio software suites requirements and supported platforms
… are using a Linux version near the minimum that we support, we would recommend updating in the near future to ensure you are able to use future CSD software …
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How do I set up a local CCDC software and data repository?
… As of the 2023.1 release, software and data components and updates are downloaded via repositories. By default the CCDC online repositories are used, however …
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Installation of the 2022 CSD Portfolio Software and Data
… This FAQ applies to an old version of the CSD Portfolio, the latest version is 2023.1. Installation of the 2023 CSD Portfolio Software and Data …
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I am having difficulty downloading the latest CSD software
… The CSD software suite downloads are made available from a content distribution network that should allow high speed downloads across the world. If you …
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How do I obtain the IsoStar client?
… The IsoStar client package is included with the main CSDS software installer. The linux script for launching the IsoStar client is run_isostar and is located …
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How does the GOLD licensing system work?
… as use of any other CSDS software (see the CSDS release and installation notes for further details). In general, a licensed copy of GOLD will allow unlimited use …
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The IsoStar client is asking for activation when I attempt to access the server at isostar.ccdc.cam.ac.uk
… , you will need to use one of your CSD licences in order to activate that computer to use all CSD software products. If viewing files from your own IsoStar server …