FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I am having difficulty downloading the latest CSD software
… The CSD software suite downloads are made available from a content distribution network that should allow high speed downloads across the world. If you …
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How do I obtain the IsoStar client?
… The IsoStar client package is included with the main CSDS software installer. The linux script for launching the IsoStar client is run_isostar and is located …
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How does the GOLD licensing system work?
… as use of any other CSDS software (see the CSDS release and installation notes for further details). In general, a licensed copy of GOLD will allow unlimited use …
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The IsoStar client is asking for activation when I attempt to access the server at isostar.ccdc.cam.ac.uk
… , you will need to use one of your CSD licences in order to activate that computer to use all CSD software products. If viewing files from your own IsoStar server …
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What is CSD-Core?
… CSD-Core comprises the Cambridge Structural Database (CSD) and software that enables value to be unlocked from this wealth of experimental crystal structure …
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How do I activate the software for all users?
… N.B. If you are using a licence key rather than a local licence server, activating the software for all users requires an internet connection. This is because …
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Can I use SuperStar in conjunction with other modelling software packages?
… Can I use SuperStar in conjunction with other modelling software packages? …
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How do I set up my browser to view IsoStar scatterplots?
… "More apps" and "Look for another app on this PC" then browse to CCDC\ccdc-software\isostar\isostar.exe. (Mac) Select Other and tick Always Open …
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I'm getting messages that my licence has expired
… time your licence is extended. See this FAQ on how to activate CCDC software without a direct internet connection on the system it is installed on. There is also …
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How can I install the 2023 CSD Portfolio so that all users can access it?
… , the licence configuration and activation will be preserved when it is uninstalled and replaced by the 2023.1 release. Activating the software at install time will only …
Top Support Solutions
Newest Support Solutions
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