For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
What is CSD-Core?
… CSD-Core comprises the Cambridge Structural Database (CSD) and software that enables value to be unlocked from this wealth of experimental crystal structure …
How do I activate the software for all users?
… N.B. If you are using a licence key rather than a local licence server, activating the software for all users requires an internet connection. This is because …
Can I use SuperStar in conjunction with other modelling software packages?
… Can I use SuperStar in conjunction with other modelling software packages? …
I'm getting messages that my licence has expired
… time your licence is extended. See this FAQ on how to activate CCDC software without a direct internet connection on the system it is installed on. There is also …ConQuest CSD CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials GOLD Hermes IsoStar Mercury Mogul SuperStar
How can I install the 2023 CSD Portfolio so that all users can access it?
… , the licence configuration and activation will be preserved when it is uninstalled and replaced by the 2023.1 release. Activating the software at install time will only …
How to activate CCDC software without a direct internet connection on the system that it is installed on
… If you do not have direct internet access from the computer you want to run CCDC software on, or the connection to our online activation servers is otherwise …
How do I obtain Mercury?
… to registered Cambridge Structural Database (CSD) software suite subscribers. The difference between free Mercury and full-licence Mercury is explained …
Running an API script in Mercury or Hermes fails with the error " QStandardPaths: XDG_RUNTIME_DIR not set" on linux
… The CSD Portfolio software relies on the standard environment variable XDG_RUNTIME_DIR to be set in order to know where to create some temporary files. Some …
End of support for holders of perpetual licences for GOLD versions 5.3 and earlier
… of GOLD are now at least 10 years old and we no longer have the facilities to generate licences for these old versions of the GOLD software. For many users …
What are the advantages and disadvantages of activating via a local licence server?
… check to fail when the software is run on another computer. (On Windows this fingerprint is stored in the registry which is not normally shared.) HPC / Cluster …