FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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CSD Portfolio software suites requirements and supported platforms
… a Linux version near the minimum that we support, we would recommend updating in the near future to ensure you are able to use future CSD software updates …
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How do I set up a local CCDC software and data repository?
… As of the 2023.1 release, software and data components and updates are downloaded via repositories. By default the CCDC online repositories are used, however …
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Installation of the 2023 and later CSD Portfolio Software and Data
… There are several options to adjust the installation of the CSD Portfolio to your needs. Installing the CSD data and CSD Portfolio software separately …
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I am having difficulty downloading the latest CSD software with the online installer
… The CSD software suite online installer downloads your selected software and data components from a content distribution network that should allow high speed …
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Installation of the 2022 CSD Portfolio Software and Data
… This FAQ applies to an old version of the CSD Portfolio, the latest version is 2024.1. Installation of the 2023 CSD Portfolio Software and Data …
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I'm getting messages that my licence has expired or is missing a feature
… it to use a free CSD-Community licence, run this command, changing the path to ccdc_activator if necessary. C:\Users\USERNAME\CCDC\ccdc-utilities\software …
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How do I obtain the IsoStar client?
… The IsoStar client package is included with the main CSDS software installer. The linux script for launching the IsoStar client is run_isostar and is located …
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How does the GOLD licensing system work?
… as use of any other CSDS software (see the CSDS release and installation notes for further details). In general, a licensed copy of GOLD will allow unlimited use …
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The IsoStar client is asking for activation when I attempt to access the server at isostar.ccdc.cam.ac.uk
… , you will need to use one of your CSD licences in order to activate that computer to use all CSD software products. If viewing files from your own IsoStar server …
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What is CSD-Core?
… CSD-Core comprises the Cambridge Structural Database (CSD) and software that enables value to be unlocked from this wealth of experimental crystal structure …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11