FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I activate the software for all users?
… N.B. If you are using a licence key rather than a local licence server, activating the software for all users requires an internet connection. This is because …
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Can I use SuperStar in conjunction with other modelling software packages?
… Can I use SuperStar in conjunction with other modelling software packages? …
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How do I set up my browser to view IsoStar scatterplots?
… "More apps" and "Look for another app on this PC" then browse to CCDC\ccdc-software\isostar\isostar.exe. (Mac) Select Other and tick Always Open …
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"Cannot download archive" error when running the online installer
… Disable any VPN Install only the components you need (the CrossMiner data is only required if you use CrossMiner) Install the software and data in stages e.g. …
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How can I install the 2023 CSD Portfolio so that all users can access it?
… , the licence configuration and activation will be preserved when it is uninstalled and replaced by the latest release. Activating the software at install time will only …
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How to activate CCDC software without a direct internet connection on the system that it is installed on
… If you do not have direct internet access from the computer you want to run CCDC software on, or the connection to our online activation servers is otherwise …
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How to deploy the CSD Portfolio to multiple computers
… Option 1: Install the software and data on each computer separately using the online installer For a silent install on Windows into C:\CCDC the command would …
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ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
… a Windows machine with the 2023.1 release installed, copy this file from CCDC\ccdc-software\conquest\exe on the 2023.1 machine to the same location …
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How do I obtain Mercury?
… to registered Cambridge Structural Database (CSD) software suite subscribers. The difference between free Mercury and full-licence Mercury is explained …
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Running an API script in Mercury or Hermes fails with the error " QStandardPaths: XDG_RUNTIME_DIR not set" on linux
… The CSD Portfolio software relies on the standard environment variable XDG_RUNTIME_DIR to be set in order to know where to create some temporary files. Some …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11