FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What is the ‘My Structures’ service?
… Editor’ software, available to download from our website. The data is written into a .csdsqlx database that can be used directly with Mercury, ConQuest …
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I have renewed my licence, how can I make sure the expiry date has been extended?
… Portfolio software. Academic customers using a local licence server will also have been issued with a new licence server key and will need to reactivate …
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What are the requirements for the new 2020 CSD licensing system?
… There are two main methods by which you may licence the 2020 CSD software: ActivationThe standard system for licensing is activation. You will need …
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Software Activation is failing because it fails to access the internet using my proxy server
… The CCDC software activation tool will attempt to automatically detect proxy server settings and use them, so for the vast majority of users there should …
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Can I access Inorganic/ICSD data through the CSD Portfolio?
… and any associated advanced software will continue to develop and to be available independently from the CCDC and FIZ Karlsruhe, respectively. …
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ConQuest is unable to export PDF files on Windows
… here and reinstall the software. This ensures that stray files from older versions of ConQuest are deleted. …
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How do I determine what my IP address is?
… Some CCDC software and services require you to give us details of your IP address (or a range of IP addresses). There are two main types of IP address …
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How do I obtain ConQuest, Mogul or GOLD?
… for the software by filling out the CSDS downloads request form here. You will need your customer number and 36 character activation key. This information …
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How do I port my existing scripts from Python 2.7 to Python 3?
… You may wish to consult the official Python Software Foundation's guide. Hopefully, your script was written with both Python 2.7 and 3.x in mind. The Python …
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I have not received an email after requesting a CSDS Download, or my email contains no links
… The automated email containing your CSD software suite links can sometimes be caught by email spam filters or other policies that filter the emails you …