FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Mercury, Hermes or CrossMiner 2023.1 crashes after running for 5 minutes
… The user does not have write access to the cache (usually in this case they would be unable to install the updates anyway) The software has been installed …
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ConQuest crashes with "Failed to execute script csds" error message
… is "%USERPROFILE%\CCDC\ccdc-software\conquest\exe\csds.exe" -debug …
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CCDC Software and macOS 11 Big Sur
… CCDC Software and macOS 11 Big Sur …
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Neutron Diffraction Data in the CSD
… with the phrase ‘neutron’. This information is added to the entry upon Data Curation by one of our CSD Editors. Our software checks information in certain CIF fields …
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Synchrotron Data in the CSD
… be flagged with the phrase ‘synchrotron’. This information is added to the entry during Data Curation. Our curation software checks information in certain CIF fields …
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Electron Diffraction Data in the CSD
… diffraction’. This information is added to the entry during Data Curation. Our curation software checks information in certain CIF fields to automatically …
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Retractions in the Cambridge Structural Database
… this comment will now be visible on implicated structures in our desktop software. Since being made aware of the pre-print, all implicated publishers have been contacted …
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