FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I know that a particular crystal structure has been published, why is it not included in the latest release of the database?
… the deadline date for entries being archived into the CSD is 2 months prior to the release date, to allow for compilation of the database and for software testing, so your …
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Mercury, Hermes or CrossMiner 2023.1 crashes after running for 5 minutes
… The user does not have write access to the cache (usually in this case they would be unable to install the updates anyway) The software has been installed …
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What is a CSD subset?
… to locate from the more than 1.25M structures in the CSD. Subsets are updated with every data release to CCDC's Desktop software and can be used with ConQuest …
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ConQuest crashes with "Failed to execute script csds" error message
… is "%USERPROFILE%\CCDC\ccdc-software\conquest\exe\csds.exe" -debug …
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CCDC Software and macOS
… CCDC Software and macOS …
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Neutron Diffraction Data in the CSD
… with the phrase ‘neutron’. This information is added to the entry upon Data Curation by one of our CSD Editors. Our software checks information in certain CIF fields …
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Synchrotron Data in the CSD
… be flagged with the phrase ‘synchrotron’. This information is added to the entry during Data Curation. Our curation software checks information in certain CIF fields …
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Electron Diffraction Data in the CSD
… diffraction techniques will be flagged with the phrase ‘electron diffraction’. This information is added to the entry during Data Curation. Our curation software …
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Retractions in the Cambridge Structural Database
… in our desktop software. Since being made aware of the pre-print, all implicated publishers have been contacted. We are aware of 125 publications that have been …
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