FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Using the CSD Python API on a system that has no display
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Supported browsers for web-based services e.g. WebCSD
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How to activate CCDC software without a direct internet connection on the system that it is installed on
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Picking atoms in Mercury or Hermes is not working on MacOS
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What is the the Service Level Agreement for support of CCDC customers?
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How can I run GOLD in parallel?
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Exporting or saving entries in ConQuest on MacOS 12.0 results in a "The save file operation failed to connect to the open and save panel service" error
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Why do I have problems selecting atoms or scaling issues in Mercury on MacOS?
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Is there a way to disable 3D acceleration?
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How many MOFs are there in the CSD?
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak