FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I set up my browser to view IsoStar scatterplots?
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I'm trying to pack a unit cell and Mercury is running very slowly/freezing.
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Is it possible to perform blind docking using GOLD?
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How do I define the number of bonds formed by an atom?
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How can I search on tautomers with ConQuest?
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I do not understand what is meant by a particular error message in enCIFer, so how do I resolve the problem?
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What are the strengths/weaknesses of similarity searching in WebCSD?
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How does author name searching work?
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I find searching for polymeric structures difficult and I get results I don't fully understand. Can you explain how polymeric structures are defined so I can tailor my searches to be more effective?
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Why are my H-bond constraints not being taken into account?
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak