FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Which file formats does Mercury support?
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How do the default settings for GOLD differ in the MOE interface compared to standalone GOLD?
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What is the d(min) listed in the summary statistics for each 3D torsion angle search result?
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Why does Mercury not generate an ESD for a particular bond length, angle, torsion or other measurement in my structure?
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Why do some of my results not appear when using Mercury?
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Can I output temperature factors from Mercury?
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Can I use SuperStar in conjunction with other modelling software packages?
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Can I search on CSD refcodes within ConQuest?
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Which file formats does GOLD support?
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Can I save images displayed within Mercury as graphics files?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- What is a CSD subset?
- "Cannot download archive" error when running the online installer
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- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?