FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
What is the z-score listed in the summary statistics for each 3D bond and valence angle search result?
-
What level of disorder needs to be present to trigger the disorder filter in the CSD?
-
How can I view only the ligand and surrounding residues rather than the whole protein-ligand complex?
-
My linux computer has the latest graphics and OpenGL drivers but mesa is being used instead
-
Is it possible to specify stereochemical configuration when constructing a query using the sketcher?
-
I've found an entry in the CSD which either contains an error or does not correctly reflect the original publication. Who should I notify?
-
How do I set up IsoStar hyperlinking to my CSD database after installation?
-
Is it possible to use SuperStar for database screening?
-
Can GOLD handle metals?
-
What should I input to Mogul?
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak