FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Maximise window does not work correctly for ConQuest on MacOS 10.14 (Mojave)
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How does the formula search work in WebCSD?
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Product Telemetry
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How should I deal with polymeric structures in CSD Editor?
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How should I deal with disordered structures in CSD Editor?
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In CSD Editor what does the colour coding in the identifier list signify?
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How can I tell where the CSD Editor is saving edits to my database?
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Why is my structure search query not highlighted in the 2D diagram sometimes?
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How do I port my existing scripts from Python 2.7 to Python 3?
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How do I view anisotropic displacement parameters (ADPs) for CSD entries?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11