FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How should I deal with disordered structures in CSD Editor?
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In CSD Editor what does the colour coding in the identifier list signify?
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How can I tell where the CSD Editor is saving edits to my database?
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Why is my structure search query not highlighted in the 2D diagram sometimes?
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How do I port my existing scripts from Python 2.7 to Python 3?
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How do I view anisotropic displacement parameters (ADPs) for CSD entries?
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How do I select multiple elements for a query atom in a WebCSD substructure search?
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How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
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Use of ConQuest's 3D Visualiser on Mac Retina Displays
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Why is CellCheckCSD 1.2 not working with my diffractometer software package?
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak