FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I sign into WebCSD and what are the benefits of signing in?
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It looks like I’m using a new version of the CSD web interface – why are some features behaving strangely?
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What is CSD-Core?
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What is CSD-Materials?
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What is CSD-Discovery?
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What is CSD-Enterprise?
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How do I remove lone pairs from GOLD docking solutions?
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Attempting to start ConQuest when using Remote Desktop on Windows gives the error ''LoadLibrary failed with error 87: The parameter is incorrect."
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ConQuest is unable to export PDF files on Windows
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Mercury 2020.1 is slow on MacOS
Top Support Solutions
Newest Support Solutions
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
- I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
- Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software