FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How many MOFs are there in the CSD?
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Mogul / MOE Interface Setup Instructions
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On Windows, the Conformer Generator does not run as it cannot find a Python distribution
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Activating the CSD Python API
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Managing warning messages from the CSD Python API
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I have updated to CSD Portfolio 2023.1 and now the CSD Python API fails to find the software or data
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Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
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Using old in-house databases with the latest CSD Portfolio
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Maximise window does not work correctly for ConQuest on MacOS 10.14 (Mojave)
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How does the formula search work in WebCSD?
Top Support Solutions
Newest Support Solutions
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
- I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
- Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software