FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Exporting or saving entries in ConQuest on MacOS 12.0 results in a "The save file operation failed to connect to the open and save panel service" error
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Why do I have problems selecting atoms or scaling issues in Mercury on MacOS?
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Is there a way to disable 3D acceleration?
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How many MOFs are there in the CSD?
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Mogul / MOE Interface Setup Instructions
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On Windows, the Conformer Generator does not run as it cannot find a Python distribution
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Activating the CSD Python API
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Managing warning messages from the CSD Python API
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I have updated to CSD Portfolio 2023.1 and now the CSD Python API fails to find the software or data
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Running python scripts from the 2024.1 versions of Mercury or Hermes may not display output correctly on linux
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release